Director Of Ux Design, Wealth, Scotiabank

Requisition ID: 179267

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Digital Banking at Scotiabank has a clear and well supported mandate: leverage the absolute best and brightest minds to re-imagine the experience of our customers for the digital age. We function as an agile team with an intense focus on human-centered Design, customer experience, rapid iteration, improvement, and quality, for delivering software on a daily basis. We have the support and experience of one of the world’s largest banks behind us and a growing team of talented industry leaders driving us forward. We’re looking to fill our team with makers, creators, and leaders, who are flexible, curious, adventurous, versatile, and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

Is this role right for you?

• You will champion the execution of the Bank’s leadership strategy and view development of self and others as a business priority.
• You will establish and own communication channels with key stakeholders to inform, build relationships, inspire confidence, and influence decisions, owning design quality standards.
• You will be a people leader, managing an exceptional existing team of UX Design leads, Senior Designers, and Designers.
• You will anticipate problems, challenges, opportunities and formulate comprehensive responses to difficult questions, driving decision making regarding change.
• You will play a key role in defining the product vision for key client and advisor experiences, leading the business and digital teams through discovery, ux research, client segment strategies, whitepapers, and competitive research, that will set the blueprint for what we build.
• You will promote partnerships and collaboration with digital product management, engineering, marketing, analytics, and business partners, to conceptualize usable, consistent, and intuitive user experiences across multiple platforms and devices.
• You will articulate and influence leaders across the organization to understand, engage, and support, prioritization of experience design as an investment.
• You will be working with the Global Wealth Management business at Scotiabank, focused on creating exceptional experiences for clients and advisors across the different revenue generating businesses.
• You will support and foster the growth of a thriving Design Community of Practice based on the principles of inclusivity and collaboration, and supporting the broader community to champion customer experience design and accessibility.
• You will work closely with the Head of Product and Design, Wealth, and the Director of Digital Product, Wealth, to determine the long-term roadmap and define key priorities.

Do you have the skills that will enable you to succeed in this role?

• A passion for changing the way people bank and a willingness to live in the future and build what’s missing.
• Ability to build and execute design research methodologies or user testing protocols in a rapid development environment.
• Masters or Bachelor Degree in Human Factors, HCI, Design or related fields (or equivalent work experience).
• Ability to communicate using rapid visual design techniques.
• A leader that exercise flexibility and openness, with the courage to defend unpopular points of view when they add value for the customer or the business.
• A collaborative leader who leverages diversity across disciplines/locations/levels to fuel creativity and innovation in product design, with an advanced understanding of how design, prototyping, and user research meet complex and varied requirements within tight development windows.
• An expert at delivering performance feedback (recognizing strong performers and coaching under performers).
• Minimum of 10 years of experience designing software products, 5 of them building and developing high-performance design teams in fast-paced organizations (or equivalent demonstrated ability to inspire/coach designers).
• Background in financial products and services, ideally in Wealth Management and/or Direct Investing
• A natural storyteller with the ability to craft and communicate compelling stories that add clarity and inspire passion in our mission.

What's in it for you?

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.