Director, Business Development- Supply Chain

Manage customer relationships for profitability and growth. Develop new business opportunities outside of existing customer base while maintaining existing customer base. Define and develop new service capabilities that extend the reach of DHL Supply Chain’s core value proposition. Ensure that profit goals are met. Act as the primary customer contact relating to relationship development, commercial agreements, growth potential and account strategy for a specific customer base.

Key Accountabilities:

• Margin performance vs. pro-forma income statements
• Deliver against revenue and gross profit targets
• Pipeline goals – including gross revenue in pipeline, growth against target and business close ratio
• Network Management- Internal and External, Network and Industry events to build pipeline and opportunities
• Account Management- Strategic approach including customer and process elements

Detailed list of duties might include but is not limited to:

Customer

• Research and develop relationships with new potential accounts
• Drive profitable account growth (partner with global where appropriate)
• Negotiate and execute new commercial agreements and changes to existing agreements resulting from new business opportunities, renewals and other changes
• Create and execute account strategies (including an account communication plans)
• In conjunction with the Operations Process Leader communicate action, results and initiatives to appropriate parties
• Develop and strengthen customer relationships
• Customer Experience Management (CXM)- Facilitate customer survey responses from identified customers and communicate results

Process

• Ensure understanding of significant site performance constraints, vacancies or increased capacities
• Ensure familiarity with all solution sets and the delivery of growth with relation to the specific solution sets
• Participate in budget process to ensure operational site alignment with account strategy
• Interact with appropriate parties to ensure the completion of customer related project and action plans
• Ensure the transfer of best practices between customer accounts when appropriate
• Sales Opportunity to Operational Delivery (O2D) awareness, understanding and execution of elements involved

Requirements:

• 5+ years of consultative sales/business development experience
• 5+ years of P&L responsibility (preferred)
• Bachelor's degree
• 10+ years of Logistics Experience