Desktop Support Administrator Jobs

Details:

Job Title: Desktop Administrator - Trade Support

Duration: 12 Months (with possibility of extension and/or conversion)

Location: St. John's, NL

• Career Path Description: Manages the Information Technology (IT) infrastructure within an organization, including the physical network from a client perspective. Configures, installs, maintains and upgrades applications and client hardware.

Position responsibilities:

• 4. Maintains a troubleshooting tracking log ensuring timely resolution of problems.
• 2. Answers routine questions regarding system procedures, online transactions, systems status and downtime procedures.
• 1. Under direct supervision, provides technical support to the organization's internal users of computer applications and client hardware.
• 3. Assists network services, software systems engineering and/or application development in order to restore service and/or identify problems.

Education required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations.

Experience Required: 5+ years

Certifications: None

Specified Core Skills & Requirement: Functional knowledge: Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on task initially and requires supervision.

• Plans own time and resources appropriately and in advance.
• Prioritizes own work to ensure successful completion; minimizes time spent on unnecessary administrative activities.
• Documents basic problems and the steps necessary to implement the solution.
• Applies basic solutions to problems.
• Collects information to analyze basic problems and identify their origin.
• 100% mac users so that experience is crucial, I would aim for 5+ years experience
• Exchanges straightforward information, asks questions and checks for understanding.
• Uses existing procedures to solve standard problems
• No supervisory responsibilities; accountable for developing technical contribution.
• Solicits advice from senior associates and/or manager on successful approaches to manage responsibilities and overcome obstacles.
• Assists with research and provides input into project plans and milestones.
• Under direct supervision performs preliminary tests for applications, ensuring alignment with standards and customer expectations.
• Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers to successful project completion.
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor.
• Analyzes information and standard practices to make judgments.
• Develops timing estimates for basic projects based on limited understanding of customers business needs and time constraints.
• Applies general knowledge of business developed through education or past experience.
• Often needs help understanding the commercial side or key business drivers impacting the task/decision.