Department Manager, Administration Jobs

The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes implementation of company standards, the management of company assets and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.

"More than just a retail job. Make a Difference"

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart Offers Rewarding Experiences And Unique Opportunities For Growth.

• Comprehensive benefits package
• Paid training
• Allowances for both food and accommodation
• Competitive salaries

Your Responsibilities

Provide excellent customer service by delivering on the Value Offer.

• Deal with customer complaints and requests quickly and effectively
• Schedule staff to maximize customer service and fulfill business needs
• Address and respond to all customer inquiries
• Ensure an enjoyable shopping experience for customers
• Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
• Monitor and adjust customer service levels as needed

Manage the Office & Front End/Customer Service to maximize profits and protect company assets.

• Supports all Loss Prevention initiatives.
• Supervises Post Office operation where applicable.
• Follow up on delinquent accounts including participation in conference credit calls with WFS.
• Supervises and schedules cashiers
• Fully support and participate in all Financial Service campaigns and P.O.P strategies as directed through Selling Event Binder
• Complete all necessary customer credit detail for delivery to WFS
• Review customer receivable 2-8 missed list on a weekly basis
• Support all Financial Service Programs such as cashing fees, Link Tax, Master Card, etc…
• Responsible for maintenance of all POS equipment.

Ensure that the daily operating disciplines, as described in the Office Manual are consistently met.

• Ensures that adequate cash is on hand for daily business transactions.
• Ensures all money removed or put in safe is recorded immediately in the system
• Ensure safe is kept on full lock at all times.
• Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies.
• Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies

Support, train and develop staff

• Supervise, coach and develop Office, Front end , Post Office employees as required
• Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
• Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
• Work with supervisors to recruit, train, lead and develop Office, Front End and Post Office staff.
• Ensure that staff provide outstanding customer service in Office and Post Office and Front End

Skills And Qualifications

We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

• Excellent written and verbal communication, interpersonal skills and superior customer service skills
• Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
• Exceptional analytical, problem solving and decision making skills with a high attention to detail
• Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
• A minimum of two years of experience in a high-volume grocery/retail environment
• Strong knowledge of grocery operating principles.
• Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
• Proven organizational, planning and prioritizing skills
• Strong customer service skills.
• Computer knowledge of Excel and Outlook.
• Ability to interpret a variety of instructions both verbally and orally.
• Record of bottom line and sales results in previous roles.

Working Conditions

• Work in remote areas
• Will be required to stand for long periods occasionally.
• Use full hand mechanics
• Lift 50+ pounds
• Work extended hours
• Work in extreme conditions
• Handle or feel and reach with hands and arms

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

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