Department Manager - General Merchandize

The Department Manager, General Merchandise is accountable for the successful day-to-day operation of the General Merchandise Department. This includes the implementation of company standards, protection of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of store management team and fosters positive customer relationships.

"More than just a retail. Come make a difference"

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart Offers Rewarding Experiences And Unique Opportunities For Growth.

• Allowances for both food and accommodation
• Competitive salaries
• Paid training
• Comprehensive benefits package

Your Responsibilities

Provide excellent customer service and deliver on the Value Offer.

• Deal with customer complaints and requests quickly and effectively
• Schedule staff to maximize customer service and fulfill business needs
• Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
• Address and respond to all customer inquiries
• Ensure an enjoyable shopping experience for customers
• Monitor and adjust customer service levels as needed

Manage the General Merchandise Department to maximize sales and grow profits

• Monitor gross profit, investigate and address variances.
• Develop departmental business plans in order to meet or exceed sales and gross profit goals ( The Book –macro gap analysis)
• Fully support and participate in all seasonal, promotional merchandising, advertising campaigns and P.O.P strategies as directed through Selling Events Binder.
• Complete weekly competitor price checks to protect competitive position
• Meet or exceed the daily operating disciplines,ensure that shelves are filled and the department is clean and presentable
• Follow Markdown guidelines on aged product for both Hard Lines and Soft Lines
• Provide regular input to Sales Development Team on sales trends and new wanted items.
• Oversee the correct cost landing of all invoices and adjust retail prices to maintain gross profit margins
• Order product according to planned time lines, utilize the 7-day report
• Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as required.

Ensure that the daily operating disciplines, as described in the General Merchandise Manual (Retail Basics) are consistently met.

• Ensure that product is correctly inspected, dated, stored and rotated when received
• Follow merchandise guidelines for all GM plan-o-grams
• Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance.
• Ensure that product is packaged and priced according to company standards
• Protect company assets: maintain and control inventories
• Ensure that stock areas, merchandise displays and fixtures are clean and in good order.
• Maintain 53 week file and records.

Support, train and develop staff

• Ensure that staff provide outstanding customer service
• Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
• Supervise, coach and develop GM employees as required
• Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
• Work with supervisors to recruit, train, lead and develop GM employees

Skills And Qualifications

We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

• Ability to interpret a variety of instructions both verbally and orally.
• Computer knowledge of Excel and Outlook.
• Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
• Record of bottom line and sales results in previous roles.
• Strong customer service skills.
• Excellent written and verbal communication, interpersonal skills and superior customer service skills
• Strong knowledge of grocery operating principles.
• Proven organizational, planning and prioritizing skills
• Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
• A minimum of two years of experience in a high-volume grocery/retail environment
• Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
• Exceptional analytical, problem solving and decision making skills with a high attention to detail

Working Conditions

• Handle or feel and reach with hands and arms
• Use full hand mechanics
• Work in remote areas
• Will be required to stand for long periods occasionally.
• Work in extreme conditions
• Work extended hours
• Lift 50+ pounds

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

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