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Data Analyst - Junior Level . (Remote)
Company | Staffinggroup |
Address | Glenboro, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Computer Hardware |
Expires | 2023-09-27 |
Posted at | 8 months ago |
Company Profile
- Bring Your Own PC Policy
- 401K match
- Casual dress
- Health, dental & vision insurance
- Paid holidays, vacation and sick time
- Remote Work From Home
- Funded training and certifications
- Cell phone reimbursement
- IVA data
- AI/Bot Data/Statistics
- Contact Center Statistics
- Analyze, calculate and document/present recommendations for improvement in our Customer data in all areas including but not limited to:
- Present future trending and projections for Customer Care
- Analyzing data for IVA
- Support Agreement Metrics
- Identifying project metrics based on deliverables
- Standard Contact Center statistics used for managing Contact Centers such as
- The Data Analyst must have experience in all aspects of Customer Care. Among these aspects would be:
- Contact Center statistics such as Work Force Management
- Support Department Metrics
- Report, analyze and document project and support agreement trending
- Resource Metrics
- Participate in all areas of process improvement including but not limited to:
- Project Metrics
- Analyze, calculate and document/present recommendations for improvement in all for our Customer Care including but not limited to:
- Ability to administer workshops with the Business and IT teams
- Work with the Director of Customer Care to identify, analyze, and report budgetary statistics
- Work with customers and ngineers to identify data sources to extract data to be used in reports
- Work with Support Managers to identify, analyze, report support agreement statistics
- Develop a strong understanding of the products that our leverages in its product/services portfolio
- Work with customers and Engineers to identify reporting needs
- Work with Project Managers to identify, analyze, and report project statistics
- Build processes to extract data so that reports can be generated based on said data
- Collaborate with Engineers, Project Managers and PSO Management
- Work with Account Managers to gather, analyze, and report statistics needed
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