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Customer Set-Up Representative Jobs
Company | Jobber |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-29 |
Posted at | 10 months ago |
Does your definition of success mean empowering others?
- Be customer driven This role is highly impactful - We want to build strong customer relationships and deliver customer focused solutions. We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!
- Be a product expert to ensure that our customers are set up for success from day one.
- Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business.
- Strive for execution excellence through the optimization of tooling, process and workflows
- Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy.
- Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!
- Be patient and reliable for our customers when things might not be going how they expected.
- Be performance driven have an achievement mindset, a bias for action, and an eagerness to take initiative.
- To be agile and adaptable in a very fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge.
- A track record of exceptional customer support and onboarding of new customers to complex products.
- An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful.
- Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders. As well, our customers are our life blood, we want someone who is excited to talk to them and provide them a best in class experience.
- A strong understanding of our tech stack. Salesforce, Calendly, Slack
- Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers. Bonus points for being in a high volume and SaaS company.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
- A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
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