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Customer Service Representative - Downtown
Company | Money Mart Financial Services |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-06-13 |
Posted at | 1 year ago |
Company Description
- Knowledge of who to call in the case of an emergency.
- Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out).
- Daily maintenance and upkeep of store.
- Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.
- Understand and implement all procedures relating to Recordable Transactions.
- Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
- Promote all products and services.
- Register new customers quickly and efficiently in the Point of Sale system.
- Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
- Extensive understanding of all company policies and procedures.
- Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.
- General office duties and proper use of all office equipment.
- Prepare collection files and assist in the collection process.
- Complete all product and service transactions in the Point of Sale system.
- Reconcile cash float at the completion of shift.
- Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
- All other job-related duties as directed by Management.
- Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
- Successfully, open and close the store and complete all paperwork accurately.
- High School Diploma
- 1-2 years customer service and cash handling
- Organization
- Accountability
- Customer Service Orientation
- Job Knowledge
- Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
- Problem Solving
- Strong Communication skills
- Sales Focus
- Excellent Extended Health Care, Dental, Life Insurance, Dependent Life Insurance, AD&D, LTD and vision programs
- Quarterly contests
- Voluntary RRSP Plan
- Performance-based bonuses and incentives
- 24/7 employee assistance program
- Health Care Spending Accounts
- Employee Referral Rewards
- Employee discounts on Money Mart® products
- Education reimbursement opportunities
- Great group discounts on cell phones, laptops, etc.
- Flexible scheduling
- World class training and development programs
- You work well on a team or independently.
- You are goal oriented.
- You are motivated to cross sell products and services through excellent customer service.
- You are determined and you love to learn.
- You have strong people skills—you’re approachable, a good listener, and empathetic.
- You are adaptable and thrive in a fast-paced changing environment.
- You are passionate about self-development.
- Notice to Ontario Applicants - National Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify National Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation National Money Mart will work with you to determine how to meet your needs.
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