Customer Data & Analytics Manager

Customer Data & Analytics Manager

Digital Ecosystem Department

Permanent position

We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.

OUR MISSION

Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the imagination and surprise spectators! Innovation and creativity are at the heart of our shows and will continue to transcend our upcoming productions around the world.

Today, we have a place for those who have a marked taste for thinking up exceptional products, for ensuring the smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and develop practices unique to Cirque du Soleil!

So don't wait any longer and join the Cirque adventure! You will meet ambitious people and people passionate about the world of entertainment!

YOUR MISSION

As the Customer Data & Analytics team Manager, you will drive insights about our customers from our vast amounts of data to help shape the future of our digital ecosystem. This key role demands a highly skilled professional with a background in Business Intelligence, Data Analytics or Computer Science, and considerable experience in marketing, business, and customer analytics.

Key Responsibilities

• Set and communicate the team's objectives in alignment with the strategic vision, with the support of your director.
• Develop and manage the short-term, mid-term, and long-term technical stack roadmap and strategy, ensuring our technology capabilities align with business needs and strategic objectives.
• Stay informed of industry trends and apply best practices in data analytics pertinent to the entertainment industry.
• Manage suppliers effectively, oversee contract negotiation and renewals, involving Procurement and Legal when necessary.
• Identify new business opportunities leveraging existing data infrastructure or suggesting new integrations.
• Manage data science projects end-to-end, from definition to implementation.
• Leverage knowledge of CDP/DMP marketing tools and audience segmentation development to optimize our customer understanding and outreach.
• Collaborate with stakeholders to understand their business needs and identify opportunities for data analysis to inform decision-making.
• Oversee the implementation and management of web multi-platofrms tracking tools (Google Analytics, Adobe Analytics, etc.)
• Coach team members regularly to support their ongoing career development and growth.
• Organize performance review meetings at least twice a year for employees and consultants to discuss performance reviews and future goals.
• Continuously seek ways to increase your team's efficiency, driving optimization and improvement.
• Ensure alignment and collaboration with other team Managers/Directors across the organization.
• Build cohesion and engagement within your entire team, fostering a positive and collaborative working environment.
• Lead a team of Analysts, Data Scientists, Data Engineers and Developers, nurturing their growth and ensuring delivery of high-quality work.
• Support the hiring, onboarding, and training of new employees to ensure a seamless integration into the team.
• Support the team with reporting platforms like Power BI, Looker, etc., following the best practices.
• Communicate complex technical concepts and analytical findings in an understandable way to business stakeholders and executives.
• Provide guidance with cloud environment technologies and development tools.

YOUR UNIQUE EXPERTISE

• Advanced professional experience in marketing, business, and customer analytics.
• Proven experience managing a team of Analysts, Data Engineers, and Developers.
• Proficiency in web tracking tools like Google Analytics, Google Tag Manager.
• Strong ability to translate complex technical concepts to non-technical stakeholders.
• Bachelor's or master's degree in business Intelligence, Data Analytics or Computer Science.
• Familiarity with the entertainment industry is a plus.
• Experience with reporting platforms and data visualization

We are looking for someone with a strong strategic and analytical mindset, exceptional leadership qualities, and a passion for harnessing the power of data to drive business success. If you fit this description, we look forward to hearing from you.

To keep pace with the creation, production and distribution of our products, our employer proposal is unique.

Here Is An Overview

• A culture focused on the development of fair practices and unifying events
• A group insurance program, RRSPs and other benefits that we will be happy to present to you
• An inclusive hybrid work mode based on team experience and flexible working hours
• Professional growth focused on high quality projects to propel your career
• Personalized support adapted to your professional ambitions: training program, regular check-ins, inter-team contribution.
• Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use

Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, gender, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.