Copy, Print And Marketing Services Supervisor- Full Time Leadership Role

Position Summary

The Copy & Print Centre (CPC) Supervisor oversees the operations of the Copy & Print Centre. Accountable for driving sales and margin. Responsible for coaching and providing high quality instruction to the CPC Associates. Manages daily performance of direct reports and ensures ongoing performance development. Takes an active role in development of the Copy & Print business.

Stores must achieve a copy and print sales threshold of $14,500 per week (on average) in Division 6 sales, less Class 600 to be eligible for this position.

Primary Responsibilities

• Models and promotes expert relationship and consultative selling.
• Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
• Seeks out and delivers client leads to be pursued by business.
• Has a complete understanding of company policies and procedures related to their position and direct reports, as outlined in the training checklists.
• Sets financial and non-financial objectives for the team.
• Uses a variety of communication tools (one-on-one, department meetings, bulletin boards etc.) to successfully ensure all associates are aware of daily, weekly, and monthly goals.
• Ensures all associates maintain general cleanliness of CPC workstations, according to company standards.
• Delivers on sales and profit plans.
• Gains key insights around team developmental opportunities and construct individual coaching plans that motivate performance, close capabilities gaps, and produce strong levels of accountability.
• As per policy, required to have personal bags (parcels, totes, backpacks, purses, etc.) checked by another manager prior to leaving the store premises.
• Monitors and directs workflow standards that drive quality orders and extremely satisfied clients.
• Supports advanced selling and production requirements for small business customers.
• Manages escalated customer concerns.
• Executes Performance Development Reviews (PDR’s) in a timely manner.
• Creates Associate schedules and ensures accurate labour spends assigned to department
• Ensures the execution of advanced and standard non-production tasks such as supplies replenishment, equipment maintenance and execution of the Production Log, to ensure strong business continuity.
• Ensures team is accurately filtering and understanding the needs of the Business and Consumer clients.

Job

Retail Locations

Location(s)

CA-ON-Whitby

Schedule

Full-time

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

Basic

• High technology acumen with digital print and finishing equipment, computer hardware and software.
• Demonstrated leadership ability.
• Ability to work effectively with ongoing distractions is necessary.
• Capacity to communicate with associates and clients effectively using a variety of mediums.
• Ability to engage clients in a friendly and professional manner.
• Capacity to work independently and seek out assistance as required.
• Ability to plan, organize and prioritize efficiently in the CPC to effectively service the clients.
• Ability to resolve clients concerns in a diplomatic manner.
• Demonstrates strong selling ability.
• Can engage appropriately and develop a team environment.
• Strong familiarity with digital and specialty print products and production techniques.

Preferred

Experience:

• 3-4 years progressive experience in retail with previous supervisory and coaching experience.
• 1-2 years in a Graphic Communications/Print environment with a working knowledge of graphic design principles.

Education

• Successful completion of high school or greater.

Additional Information

• You are required to stand in a stationary position for periods of time. This would occur while working on various orders.
• Conditions of the work environment are such that minor stress or physical discomfort may occur.
• A moderate amount of physical effort is required while stocking paper and copy supplies, you are capable of choosing when to stop and relax.
• You will be exposed to moderately disagreeable levels of noise generated by the high-speed copiers and the continual ringing of the telephone and internal paging system.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.