Computer Operator Jobs

Job Title:

Computer Operator

Location:

Markham, Ontario (On-Site)

Start Date:

July 2023

Company Description:

Cover-All Managed Cloud and IT Services is a Managed Services Provider (MSP) delivering cost-effective solutions for Managed Cloud, Mainframe, IT, Co-Location, Disaster Recovery, and IT Consulting Services. We are the only mid-size MSP of mainframe services in Canada! Our clients tell us that working with Cover-All is like working with their own in-house IT department where they know and trust the people. To find out more about Cover-All Managed Cloud and IT Services check us out @ www.msp.cover-all.ca

:

The Computer Operator works in the NOC with the support of other team members in the operation and support of numerous clients on various platforms including z/OS, z/VM, CCS Atmosphere (Cover-All’s IaaS cloud offering), IBMi/AS400, and PowerVS along with data centre facility management.

Roles and Responsibilities:

• Initiates and completes in a timely manner all daily, weekly, monthly, and quarterly, as well as annual batch job schedules, backups, and/or special requests.
• Initiates incident determination/investigation and potential escalation or resolution of abnormal job termination (Abend), abnormal console messages, network problems, and hardware problems.
• Provides cross-training, guidance, and transfer of knowledge and skills to others, as needed.
• Monitors various consoles for different clients in z/OS, z/VM, z/VSE, IBMi/AS400, PowerVS, and various UNIX platforms.
• Performs all the necessary checks and verification to ensure all required regions/links/tasks are up and running.
• Reads, analyzes, responds, issues commands, and/or addresses various console prompts and/or job requests.
• Have a working knowledge of Job Control Language (JCL).
• Communicates effectively with different clients/users/vendors to address some problems with their applications, third-party software, hardware, network, or processing.
• Prepares and maintains various problem or event logs/reports.
• Monitors for alerts indicating the status of jobs, schedules, networks, and applications.
• Undertakes system shutdown and IPL, Power On Reset, and network handling of different systems, accounts, and/or equipment.
• Performs preventive maintenance on equipment under Operations control.
• Available for overtime work on short notice, depending on Cover-All operational / business requirements.
• Develops and maintains documentation on work-related functions and procedures.
• The incumbent will take on a role within the Computer Operations team ensuring coordination with Cover-All support groups including Service Desk, Technical Service Delivery & Support, and IT Service Delivery & Support teams.

This role could be demanding at times given the responsibility of supporting multiple clients on multiple hardware platforms, and multiple operating system levels. It requires a deep understanding of how the various operating systems function and interact with the other mainframe components. This position is required to work 12-hour day and night rotating shifts.

Required Skills:

• Able to work under deadlines/pressure at times.
• Willing to be cross-trained on operational activities / learns quickly.
• Very good written, verbal, and interpersonal communication skills with the ability to communicate critical information to management, Service Desk, Technical Service Delivery & Support, and IT Service Delivery & Support teams as necessary.
• Proficient in verbal and written communication skills.
• Capable of working different work/shift schedules.
• Ability to meet deadlines, prioritize, multi-task, and maintain flexibility.
• Available for overtime work, on very short or pre-scheduled notices.
• Must be able to multi-task in a multi-client environment.
• Good interpersonal relationships with co-workers, users, and clients.
• Functions well in a team environment - the ability to work and get along with others.
• Good working knowledge of the following platforms: z/OS, JES2, SDSF, VTAM, z/VM, z/VSE, IBMi/AS400, PowerVS, and various UNIX platforms.
• Projects a positive mental attitude and strong work ethic and discipline.

Education and Training:

• 5+ years of working experience within a mainframe Data Centre.
• University Degree or IT Diploma is preferred but not required.
• Training and/or experience with z/OS, JES2, VTAM, CICS, z/VM, z/VSE, SDSF, AS400.

If you are interested in this position, please submit your resume and cover letter to

[email protected].