Case Manager-Employment Services Jobs

Salary Rate: $46,000 – Check out the YMCA’s total compensation package!
Location: Richmond Hill YMCA Employment Centre
Work Hours: 37.5 hours per week
Employment Type: Contract Full Time Salaried (until March 31, 2024)
Number of Vacancies: 1
Anticipated Start Date: July 3, 2023
Deadline to Apply: June 16, 2023
Be the Spark! Join our passionate team and help us to achieve great things in our community!
York Region Employment Services is part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth and adults throughout the GTA.
The mandate of the Life Stabilization program focuses on enabling individuals to gain self-sufficiency, address preparatory and/or urgent needs through referrals to health, legal, crisis response, social supports, family support and other human services. These services and supports may precede or be provided concurrently with employment training activities, depending on an individual’s circumstances and capacities.
The Case Manager supports individuals, people with disabilities, newcomers, Indigenous, and young people with higher needs succeed in retaining sustainable employment. By following a collaborative and client-centered process, this position supports the timely access to the right services and supports to help a member achieve their employment goals and monitors their progress in achieving those goals. It may include identifying further needs and supporting access to community-based services that may affect the member’s readiness for employment, such as income support, family support, transportation and health care services. The intensity and duration of case management will vary depending on the individual’s needs, which may extend beyond a job placement to job retention supports and services. Case Management will support Indigenous clients to receive culturally appropriate service.
In this role, you will:

• Utilize electronic tracking system to record and report on the services being offered to individuals
• Connect with other services and resources as required, brokering services wherever relevant; seeks to create and/or maintain partnerships with relevant service agencies through community outreach
• Conduct case-management including needs and risk assessment, contracting, implementation and follow-ups as it pertains to goals and other needs. Utilizes consistent intake tool and approach to evaluate individuals’ Employment Service and Life Stabilization service needs; identifies and assesses members’ need for job, life skills, etc. coaching
• Provide advocacy support to members with personal, systemic, and/or environmental barriers (e.g. addictions, chronic disease, homelessness, mental health). Prepares case management and case note documentation and handles confidential data; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards
• Input, maintain and update member information and outcomes in a timely manner into database
• Ensure self-management of program targets related to the employment program delivery and funder expectations; completes and maintains member files as per funder and YMCA quality standards
• Contribute to monthly individual and team Key Performance Indicators (KPIs) while managing other tasks through prioritization and effective time management. Using the Common Assessment tool, develops appropriate Employment Action Plan with member based on assessment
• Advocate on behalf of the member to community employers, services and programs that will move them closer to their employment and/or other goals and provide coordinated service. Consults with team members and community partners to find employment opportunities, and monitor progress in the work environment. Participates in outreach events/ activities through collaboration and relationship development with community partners
• Develop strategies and timelines for individual members for achieving goals while problem-solving when obstacles or challenges occur
• Perform other duties as assigned

You bring:

• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers Excellent written communication skills
• Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines
• Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design
• Post-Secondary degree/diploma in Career Planning, Employment Counselling, Social/Community Work, Social Services, Human Resources or related field or equivalent training/experience
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
• Superior presentation and written communication skills
• Able to provide excellent service delivery
• An ability to develop and maintain strong professional relationships with employers/business, community partners, and colleagues for the purpose of coordinating case management
• Minimum two years’ experience in counselling, file management, group facilitation, or job coaching is preferred
• Access to a motor vehicle is required for this position, as extensive travel within the region is required
• Knowledge of issues that prevent individuals from being employed, and an ability to work with members in a respectful and non-judgment and consistent manner Knowledge of the philosophy of Harm Reduction, substance use, or mental health and/or concurrent concerns
• Knowledge of community resources, familiarity with the labour market as well as apprenticeship and training opportunities
• Able to visualize, understand and articulate YMCA outcomes
• Flexibility regarding assigned working hours, including occasional evenings and weekends

What you need to succeed:

• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
• Commitment to the YMCA’s Mission, Vision and Values

Why work for the YMCA?
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.