Case Manager (2023-226-Cc)

Employment Type
Full Time, Bargaining Unit
Work Hours
35 hours/week, Monday-Thursday, 3pm-11pm, Sunday 12pm-8pm
Work Setting
Exclusively Onsite
Salary
External Rate: G7 - $51,997.08
Internal Rate: G8 - $53,058.24
Application Deadline
Open until filled
Program Overview – Supportive Housing, Community Care
The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
What You Will Do

• Provide comprehensive case management services; assessment, personal goal setting through the development of Case Plans, short/long-term planning, informal counselling, follow up supports, crisis intervention, service co-ordination, case conferencing, and referrals.
• Undertake needs assessments and develop case plans with individuals in the program.
• Ensure the coordination of services and a “continuum of care”.
• Complete statistics/reports and maintain all records regarding program/activity enrollment.
• Liaise, consult, and collaborate with other program area staff and service providers.
• Advocate on behalf of clients when required.
• Help tenants set/achieve realistic goals, bringing the unit to an acceptable safety standard.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Participate in regular supervisory sessions and annual performance appraisals.
• Provide programming to educate tenants on relevance of pest control management.
• Encourage/support tenant engagement in the ongoing management of their unit related to decluttering, garbage removal, and preparation for disposal of items.
• Participate in ongoing training and education.
• Gather statistical and narrative information required for the Service and organization.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing.

What You Bring to the Team

• Bachelor’s degree in Social Work or a related discipline.
• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

• Ability to develop, implement and evaluate community needs and follow up programs.
• Knowledge of the health sector, its related services, and community resources.
• Ability to follow policies, procedures, and adhere to legislation.
• Ability to use case management software is an asset (Pirouette).
• Ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.
• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Demonstrated interpersonal, verbal, and written communications skills.
• Proven ability to facilitate presentations and workshops.
• Demonstrated information and referral skills; and ability to effectively link client to supportive services.
• Applied computer skills (MS word, excel, and Internet).
• Ability to work from a client-centered approach.
• Working effectively in a team/with other community professionals and independently.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• A thorough understanding of clinical practices and care models.
• Ability in case management, informal counselling, crisis intervention, and assessment.

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