Business Systems Analyst (Ecomm)

Position Summary
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!
Our Perks

• Competitive Salary and Performance based incentive plan for all levels
• Free on-site gym to get your sweat on
• Employee Referral program- we want great talent like you!
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Fantastic employee discount on all Samsung products
• Employer paid Medical and Dental coverage from day one
• Hybrid Working Environment

Samsung Canada is looking for a candidate who can propose system environment changes to meet fast changing eCOMM operation and business processes.
The Technical Systems Analyst will troubleshoot technical issues on regular basis and work closely with IT and other cross-functional business resources to deliver successful resolution. The Analyst looks for systems and process efficiencies as well as participating in various system-related projects.
This role works primarily with SAP and HYBRIS. It will also work with SQL Server, File Transfer Management, and other systems as required.
Role And Responsibilities

• Daily systems monitoring, analyzing and issue resolution, reporting.
• Support all technology projects and provide strategic solutions to operational issues.
• Gather and document business requirements from meetings and discussions.
• Participate in projects delivering technical support and systems details.
• Analyze systems and business processes to identify gaps, work with HQ providing solutions.
• Ensure all tiers of support requests are handled on a timely basis.
• Flexibility in work schedule may be required on peak business period (i.e. month-end).
• Contribute to business decision making by providing systems solution and daily support.
• Coordinate development and test new functionality in related systems, document results.

Education/Knowledge/Experience

• Work together with key partners and stakeholders via internal approval system.
• Ability to learn and apply gained knowledge to practice, programming experience.
• Presentation skills when providing solutions to leadership
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Excellent communication skills
• Strong analytical skills to investigate problems and system issues, and provide solutions.
• 3+ years working experience with leading eCommerce systems (HYBRIS is an asset)
• Flexibility to work overtime and under pressure while meeting tight deadline, ability to prioritize tasks.
• Fundamental knowledge of systems analysis, network and application management tasks.
• Korean speaking an asset
• Basic understanding of payment process from various entities (Cybersource, PayPal, VISA, MasterCard).
• Knowledge of broad range of relevant computer systems and applications.
• Excellent oral and written communication skills.
• Understanding of file-transfer technology as it relates to data interface between various systems.
• Extensive knowledge of MS Office and strong skills in Excel VBA, SQL would be appreciated.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Understanding of business process: order management, logistics, billing in ERP environment (SAP preferable).
• University degree or College equivalent in IT related area preferred
• Work independently to resolve complex technical issues.

Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.
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Skills And Qualifications

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