Billing Specialist Jobs

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your Role:
As a Billing Specialist you will be responsible for invoicing and processing payments for Global Relay’s customers. Ensuring that invoices and payments are posted completely, accurately and on a timely basis is integral to the role. You will be working in our main office in Vancouver with international customer base. You play an essential role supporting the Billing Operations team and will report to the Team Lead, Revenue & Receivables. This is a fantastic opportunity to have an exciting and growing career path, while doing business with some of the world’s largest organizations. If you are motivated and passionate, willing to learn, and want to work and grow in a fast-paced environment, then this is the job and team for you!
The Job:

• Monitor Salesforce dashboards, queues, and/or reports daily to ensure open items are actioned on a daily basis.
• Review small-to-medium business (‘SMB’) customer sales opportunities (pending and closed) for completeness to ensure correct products, pricing and terms have been applied.
• Terminations
• Answer incoming phone calls from customers, including billing inquiries and other post-sales correspondence.
• One-time services (setup fees, professional services, overages, interest, etc.)
• Review customer case queues daily to ensure cases are assigned and actioned in a timely manner, including identifying urgent or complex cases for escalation meanwhile ensuring cases close metrics are adhered to.
• New customer signups
• Recurring services, including billing adjustments thereto
• Ensure invoices and credit notes are prepared for our direct, partner, and umbrella (direct with child billing entities) customers in a timely manner and with accuracy for the following:
• Review cash entries to ensure customer receipts are posted and matched correctly and reconcile with bank records.
• Renewals
• Be the first point of contact for all internal SMB billing inquiries.
• Review billing records to ensure services are accurately invoiced according to customer's Order Form and our Master Terms of Service.
• Work cross-functionally with other departments (i.e. project management, sales, customer success, etc.) to ensure complete, accurate, and timely billing for SMB customers.
• Manage Global Relay’s credit card payment gateway and perform tasks such as reconcile charges against billing records, verify accuracy of deposits compared to charges processed, and monitor overall performance of the gateway to ensure efficient operation of payment processing.
• Calculate referral commissions on a monthly basis and assist with any inquiries from our referral partners.
• Reconcile vendor resold services and prepare reporting thereof, where applicable.
• Prepare monthly reconciliation between billing records and Global Relay's internal databases to ensure completeness of revenue captured for services provided.
• Perform other month end and accounting duties and ad hoc tasks as necessary.

About You:

• Ability to exercise tact and discretion and to be entrusted with confidential information.
• Strong work ethic and integrity.
• A minimum of 2-3 years experience working in an office environment, preferably in Accounting.
• Impeccable accuracy with numbers and high attention to detail.
• Ability to work independently as well as within a team with minimal supervision.
• Intermediate knowledge of MS Excel (i.e. Pivot tables, V-lookups, etc.), Word, and Outlook.
• Excellent telephone etiquette and ability to write clear and professional formal business communications.
• Exceptional organizational skills with the ability to prioritize and time-manage.
• Familiarity with the Salesforce CRM system and/or NetSuite ERP is an asset.
• Post-secondary education in Accounting with a good understanding of financial terminology is an asset.

What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.