Assistant Store Manager, Fresh

Operational Responsibilities:

• Accountable to maintain company’s merchandising standards including all sales floor and backroom areas by providing proper delegation, direction, and indentify Department Managers’ key responsibilities and priorities in this matter;
• To be involved in Customer Service and Customer Relations at all times;
• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
• To perform other duties as assigned
• Responsible to analyze the opportunities by putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store (this includes gross profit, wage cost, operational expenses, inventory control, net contribution, and shrink);
• To assist with setting operational goals for their designated areas and accountable for enforcing those goals and standards to ensure the overall success of the store operations;
• Responsible for the day-to-day operations and oversee the store in the absence of the Franchisee;
• Ensure that inventory is maintained at a specific level and that there is a proper mix of assortment on the shelves available;
• To review and provide direction regarding planogram programs with Department Managers within their designated areas and be accountable to oversee the delivery of merchandising programs which includes the maintenance, communication, and execution of store planograms ;
• Responsible to review and provide approvals regarding Department Manager’s store administrative activities, including financial reporting, labour scheduling, budgeting, bookings, and etc... within their respected areas;
• Responsible for Fresh Side or Dry Side and/or both sides;
• Responsible to oversee all maintenance aspects of the store (including 3rd party contractors)
• Responsible to oversee the execution and maintenance of store programs and initiatives (insiders, new role outs etc);
• To be responsible for the closing functions of the store (minimum of 2 nights a week); and

Employee Relations Responsibilities:

• Responsible to directly oversee the work of Department Managers as they will have a dotted line reporting into this role
• To coach Department Managers on progressive disciplines;
• Support strong employee performance by setting clear expectations, providing performance feedback, developing employee capability, and bench strength through developing corrective action plans to ensure their success and completion;
• To perform other duties as assigned
• To manage, plan, and direct the work of others and discipline employees when required;
• Responsible to maintain and communicate Company Policies and Procedures and ensuring compliance with Food Safety , Health and Safety initiatives, and with the Union Contract ;

Requirements:

• Knowledge of Food Safety, Health and Safety, and Company Policies and Procedures
• Must be available to work evenings , weekends, and holidays
• Must be available to close the store a minimum of 2 evenings a week
• Exceptional customer service skills with a talent for building customer loyalty
• Excellent verbal and written communication skills, strong interpersonal and problem-solving skills
• Knowledge of store systems skills (Elvis, Telxon, CAO, and BDR) is an asset
• 3 to 5 years of managerial experience
• Excellent organizational abilities with the ability to manage multiple priorities
• 4 to 5 years experience in the retail food industry
• Demonstrated creativity in display merchandising
• Labour relations experience a definite asset
• Minimum Grade 12 Diploma (advanced reading, writing, and mathematical skills)
• Ability to work in a fast paced environment
• Computer Skills (PC application; Outlook/E-Mail, Excel)

How You’ll Succeed:

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.

If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.