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Assistant Store Leader - Operations
Company | kate spade new york |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail Apparel and Fashion,Manufacturing,Retail |
Expires | 2023-05-22 |
Posted at | 1 year ago |
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates and leadership complete the sales training program and develops strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
- Responsible for assuming the Store Manager role in manager’s absence.
- Conduct ongoing review and assessment of employee performance.
- Lead by example with the achievement of personal sales goals.
- Assist Store Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance.
- Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
- Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
- Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to Store Manager in order to increase customer service and sales.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
- Assist Store Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
- Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory
- Comfortable in making decisions and mediating conflict within a team-environment
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Professional sales development and exceptional interpersonal skills
- Proficient in windows-based software such as excel, word and outlook
- College degree preferred
- Prior luxury goods experience preferred
- Minimum 3 years management experience in a comparable retail environment
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Available to work store schedule, as needed, including evenings and weekends
- Comfortable climbing ladders
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
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