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Assistant Cannabis Store Manager
Company | Holiday Stationstores |
Address | Spruce Grove, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-31 |
Posted at | 10 months ago |
#100, 3 Mcleod Ave., Spruce Grove, Alberta T7X 4B8
- Resolves or assists to resolve routine customer concerns within established guidelines.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Reports to work on time and follows the dress and appearance code.
- Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
- Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Picking up and disposing of trash, litter or debris.
- Cleaning/checking equipment including the coffee machines; beverage, ice or other refrigeration units; and other machines, tools and work aids used.
- Dusting and/or washing windows, counters, displays, store areas and bathrooms.
- Sweeping and mopping or cleaning floors.
- Prepares or assists in preparing product inventory orders.
- Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
- Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
- Completes daily banking. Troubleshoots daily close out and shift sales analysis.
- Finalizes, transmits, and processes weekly time and attendance records and payroll.
- Prepares and transmits the daily bookkeeping, invoicing, and gasoline data.
- Follows Company and/or brand guidelines for product breakage or spoilage.
- Performs shift supervision and assumes Store Manager responsibilities when needed;
- Performs and trains all duties of the Customer Service Representative and Lead CSR positions in accordance with Company and/or brand operating, conduct and performance standards.
- Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
- Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
- Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
- Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.
- Attends job-related meetings (may be required to work irregular hours).
- Complete daily store reports and other duties as assigned by the Store Manager
- Assists in maintaining proper inventory levels and shift audits.
- Provides regular and predictable onsite attendance.
- Controls merchandise, cash shortages, and other selling expenses.
- Performs all duties with minimal supervision.
- Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports.
- High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred
- Ability to work in the physical and work conditions described below.
- Required to have a valid driver’s license and dependable transportation
- Ability to deal with customers, unanticipated problems or events using standard procedures.
- Ability to communicate information and ideas in a clear and understandable manner.
- Ability to work opposite shifts of the Store Manager
- Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
- Ability to work as scheduled including arriving to work on time
- Ability to perform essential duties above.
- Ability to have open availability
- Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to operate a cash register and/or computer keyboard
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to stand and/or walk for an entire shift
- Ability to work alone
- May require climbing a ladder to store and retrieve materials or place and remove signs)
- Be exposed to occasional noise
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to communicate orally
- Ability to bend and twist at waist
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Work with minimum direction and periodic supervision
- Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
- Exposure to occasional noise
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