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Assistant Case Manager Jobs
Company | RBC |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-05-10 |
Posted at | 1 year ago |
Come Work with Us!
- Work closely with senior legal, compliance, investigation, HR, Employment and IT business partners to effectively manage their various requests
- Produce various reports around defensibility; monthly activity on active cases and other relevant reporting for auditing and other statistical purposes
- Work on various administrative tasks relating to the eDiscovery Operations Team not listed above
- Maintain accurate tracking and statistics on all active cases; coordinating and executing the case archiving and closing processes on a quarterly and annual basis
- Provide training on and troubleshoot any issues with any software supported by eDiscovery Operations and/or Information Management
- Coordinate with the eDiscovery Case Managers to review and track request and project statuses, accurate metrics/reporting and deadlines, while maintaining positive customer relationships
- Execute simple collection, processing, exporting activities in Enterprise Vault, using Veritas eDiscovery Platform (Clearwell}, and deliver a legally defensible product
- Strong written and oral communication skills along with outstanding customer service skills
- Effectively re-aligning priorities as required
- Experience working with databases
- Experience coordinating programs and multiple stake-holders
- Collaborative work style, and commitment to get the job done in a detail-oriented, client-focused time-pressured environment
- Procedural expertise - knowledge of RBC Discovery processes, procedures and interdependencies
- Knowledgeable in the use of the Veritas eDiscovery Platform (Clearwell} and/or other Litigation Support software from an end user and administrator perspective
- Experience coordinating, managing and prioritizing various requests and demands from multiple sources
- Post-Secondary Degree or Certificate in a related field
- Leaders who support your development through coaching and managing opportunities
- Opportunities to do challenging work
- Work in a dynamic, collaborative, progressive, and high-performing team
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