Am Terminal Supervisor - Ottawa Terminal

WE ARE LOOKING FOR AN EXPERIENCE FINAL MILE TERMINAL SUPERVISOR - AZ SHIFT!

Terminal Supervisor (Precision)

Summary:

This position involves full operational management of a cross-dock facility and independent contractors in a fast-paced environment. Our customer offers next day free delivery and our job is to do so better than anyone else can. The successful incumbent will report to the Terminal Manager in Ottawa, ON.

Responsibilities:

• Occasionally ride with drivers for audits and/or perform deliveries directly;
• Run continuous improvement initiatives to offer "Best-in-Class" services;
• Provide metrics to Customers daily to maintain highest level of performance;
• Contribute and maintain a successful, safe, team environment;
• Maintain regular reporting to head office;
• Resolve complaints and answer questions of customers regarding services and procedures;
• Review volumes in established routes daily to balance workload, audit drivers and hub processes;
• Motivate and develop team, identifying the best people for the job;
• Maintain relationships with key customer contacts involved in the day to day operations of their business;
• Provide timely, accurate, and thorough Performance reviews;
• Hold IOOs/Drivers to all our processes
• Assisting in assessing problem areas or areas for improvement and identifying solutions, and clearing roadblocks with other departments and management;

KNOWLEDGE AND SKILLS REQUIRED:

• Proficient with MS applications (Word, Excel, Outlook).
• Must have strong leadership and motivational skills;
• Ability to effectively troubleshoot through problems/issues and perform tasks in a cohesive manner;
• Goal oriented, with a strong desire to achieve results;
• Must have previous experience managing teams in the Transportation industry;
• Detail oriented and excellent organization and planning skills;
• Strong communications skills (written & verbal);
• Ability to plan/organize, prioritize and multi-task in a fast pace environment;
• Preferred experience in small parcel delivery;

HOW TO APPLY: If interested, please submit your resume or application to Recruiting – [email protected]

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