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Technical Customer Support Representative Jobs

Technical Support Representative (It)
By John Brooks Company Limited At Mississauga, Ontario, Canada
Continuously improve technical knowledge and skills through ongoing training and professional development opportunities.
Configure, install, and manage corporate devices, including workstations, laptops, printers, phones, handheld terminals, and tablets.
Minimum of 3 years experience in a technical support role.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Patience and empathy when dealing with customers, especially those with limited technical knowledge.
Technical Customer Support Representative
By Sciemetric At Windsor, Ontario, Canada

Please read Job Requirements before applying. 2 Year college program or relevant work experience with basic computer troubleshooting. Must be a Canadian Citizen and Live in Windsor Ontario.

Customer Support Representative Jobs
By Tech Mahindra At Moncton, New Brunswick, Canada
1 year call center experience preferred.
Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
Responding to chat or email queries from customers with account or technical related questions as needed.
Documenting customer issues in the client system and updating customer information.
Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
Additional duties as needed, to be discussed during your interview.
Technical Representative Within The Customer Response Center (Crc) Day Shift
By BOMBARDIER At Dorval, Quebec, Canada
You have a minimum of ten (10) years’ experience in problem solving in the interior and the green aircraft domain.
You are customer focused and have strong English and French communication skills (spoken and written).
Prepare accurate, complete and concise technical reports and correspondence.
Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of aircraft.
You have a College Diploma in Aircraft Maintenance (Mechanics).
An AME license or equivalent is an asset.
Customer Service / Technical Support Representative
By Concentrix At Niagara Falls, Ontario, Canada
Deliver expert customer experiences…with a smile.
Type of experience or interests
Personal qualities/skills important to the role (tech, service, et)
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Customer Support Representative (Omnitrance Solutions Inc)
By BCJobs At Vancouver, British Columbia, Canada
Ability to manage multiple tasks at once.
Building good relationships with customers.
Resolving complaints and following up on resolutions.
High school diploma or equivalent.
Ability to adapt to different personalities.
Customer Technical Support Jobs
By Guardian Mobility At Ottawa, Ontario, Canada
·IP and Cloud networking architecture knowledge.
·Experience with Linux and Microsoft Windows Server operating systems.
·Exceptional written, verbal, and interpersonal communications skills.
Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.
– Provide input into the
Individual who takes initiative and are client-focused.
Customer Support Representative Jobs
By Plexxus At Toronto, Ontario, Canada
Demonstrated organizational and time management skills with the ability to balance multiple priorities and demands
Strong written and verbal communication and customer service skills with demonstrated experience handling sensitive, confidential issues and information
Balance the responsibilities of managing customer support and meeting established service levels versus team functional responsibilities
Post-Secondary Education (Business Related Degree or Diploma)
Intermediate knowledge MS Office Suite
2-3 years previous Customer Service, Help Desk or Operations experience in a computerized procurement/distribution environment
Customer Support Representative Jobs
By Good to Great Solutions At London, Ontario, Canada
0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
Strong sales and closing skills and the ability to overcome objections
Using targeted marketing lists to identify and pursue new sales leads
Providing customers with products and solutions that help to simplify and organize their lives
Processing sales orders, order changes, installation dates, and cancellations
Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
Customer Support Representative Jobs
By Myrowich Staffing Agency At Winnipeg, Manitoba, Canada
Тепло вітайте всіх клієнтів і спрощуйте для них вирішення їхніх проблем на кожному етапі процесу ремонту.
Керуйте інформацією про клієнтів і використовуйте нашу систему управління, щоб керувати процесом роботи в магазині.
Визначайте проблеми, аналізуйте ситуацію та робіть висновки щодо дій, необхідних для вирішення проблем у міру їх виникнення.
Виступати в якості радника клієнта та надавати професійні поради щодо процесу ремонту в Манітобі.
Проактивно передавати важливу інформацію клієнтам і від них за потреби за допомогою нашої системи управління.
Доставляйте клієнтам транспортні засоби назад наприкінці процесу та стежте за тим, щоб вони були задоволені їх ремонтом.
Customer Support Representative Jobs
By Good to Great Solutions At Brantford, Ontario, Canada
0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
Strong sales and closing skills and the ability to overcome objections
Using targeted marketing lists to identify and pursue new sales leads
Providing customers with products and solutions that help to simplify and organize their lives
Processing sales orders, order changes, installation dates, and cancellations
Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
Customer Support Representative Jobs
By Insight Global At Etobicoke, Ontario, Canada
- Previous experience in customer service and energetic/professional phone presence
- Ability to learn quickly and pick up new software coding (will be taught during training)
- Follow call handling best practices to deliver Service Excellence
- Resolve inbound service requests from internal and external clients utilizing Reporting products
- Strong work ethic/ highly motivated - Self Starter
- Fully Bilingual -- French & English (Fluent or Native)
Customer Support Representative Jobs
By 6ix Management At Toronto, Ontario, Canada
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
2-4 years of experience working in the business-sphere in a client-facing role
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Customer Support Representative - Clinical (6 Months Contract)
By PointClickCare At Mississauga, Ontario, Canada
You have strong communication, relationship management, and documentation skills.
You will also perform duties as assigned by management
You will focus on providing an outstanding experience each and every time. We focus on client experience – quality over quantity!
You will manage complaints, feedback, and comments, as well as track and manage resolution of more complex/escalated issues.
You have excellent interpersonal, customer support, and problem-solving skills.
You demonstrate the ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
Customer Support Representative - Order Manager
By JD Sports Canada At Vancouver, British Columbia, Canada
Perform other duties and responsibilities as required or requested by management.
Experience working in E-Commerce, Customer Service or Digital Sales.
High attention to detail and exceptional organizational skills.
Excellent communication skills, both written and verbal.
Knowledge of ERP systems and third-party logistics (3PL) processes is advantageous.
Strong problem-solving abilities and a proactive approach to addressing challenges.
Software Customer Support Representative
By Thinkpivot Talent Solutions At North York, Ontario, Canada

We are recruiting for a first-level customer support representative for a Toronto-based software company. The office is located in North York and this will be a hybrid role.

Technical Customer Support Jobs
By Sync.com At Toronto, Ontario, Canada
Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.
Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.
Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
Best in the class health benefits
Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
Technical Customer Support Specialist (Remote) - Est
By Swift Medical At Charlottetown, Prince Edward Island, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;
Build and maintain a library of technical documentation to help accelerate issue resolution;
Technical Customer Support Specialist (Remote) - Est
By Swift Medical At Toronto, Ontario, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;
Build and maintain a library of technical documentation to help accelerate issue resolution;
Technical Customer Support Specialist (Remote)
By Swift Medical At Charlottetown, Prince Edward Island, Canada
Manage ticket queue efficiently to meet SLA demands
At least 3 year experience engaging directly with end-users to handle and resolve technical problems;
Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);
Basic experience querying databases using SQL;
Technical Customer Support Specialist (Remote)
Some of the things we offer to Swifties:

Are you looking for a job that allows you to use your technical skills to help customers? We are looking for a Technical Customer Support Representative to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have a passion for technology and helping people, this is the job for you!

Overview A Technical Customer Support Representative is responsible for providing technical assistance to customers who have questions or issues with their products or services. They are the first point of contact for customers and must be able to troubleshoot and resolve customer issues quickly and efficiently. Detailed Job Description Technical Customer Support Representatives are responsible for providing technical assistance to customers who have questions or issues with their products or services. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must be able to explain technical concepts to customers in a way that is easy to understand. They must also be able to provide product information and answer customer inquiries. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of technical concepts
• Ability to explain technical concepts to customers
• Ability to provide product information
• Ability to answer customer inquiries
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical concepts
• Knowledge of product information
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot and resolve customer issues
• Explain technical concepts to customers
• Provide product information
• Answer customer inquiries
• Follow up with customers to ensure their issues are resolved