Technical Support Tier I Jobs in Manitoba

Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.

Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

A minimum of 3-6 months of technical customer service experience

Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary

Technical aptitude, problem-solving skills and ability to prioritize multiple items at once

Fully Remote Position – Must reside in and be legally eligible to work in Canada

Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

WeWork partnership and “Work from Anywhere” program

Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.

Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.

Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.

Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.

Excellent grammar and written communication skills.

Create end user and internal knowledge base documentation

Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.

Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.

Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.

Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.

Excellent grammar and written communication skills.

Create end user and internal knowledge base documentation

Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience

BA/BS degree in a related technical field, or equivalent industry experience

Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow

Experience with network technology including video and audio over IP (e.g. Dante/AES)

Excellent communication, interpersonal and presentation skills, both oral and written

Strong prioritization and organizational skills with attention to detail