Technical Support Tier I Jobs in British Columbia

Exceptional skills in problem solving & time management

Concisely document software, hardware, and network information in a case management system

Prioritize between tasks including inbound calls, existing case management, live chat, email requests

Troubleshoot client hardware and software products over the phone and through remote sessions

Provide an exceptional customer experience during calls, emails, chat, and customer escalations

Continuously learns new skills, technologies & products

Excellent time management and organizational skills

Assign and manage Asset System, configure laptops and PCs with software

Strong interpersonal and communication skills

Commitment to remain current in systems technologies and certifications as appropriate

Intermediate knowledge of Microsoft products, Azure, Teams, and Office 365, and an aptitude for troubleshooting computer hardware and software

Post-secondary education in computers/administration is an asset

• Providing regular reports to management on support activities, metrics, and trends

• Excellent communication and interpersonal skills to effectively manage a team and interact with customers

• Understanding of ITIL framework and service management best practices

• Strong technical knowledge of the platform being supported, including its architecture, configuration, and integration points

• Ability to work well under pressure and manage multiple priorities simultaneously

• Experience in developing and implementing support processes and procedures to improve support delivery