Technical Implementation Advisor Jobs in Manitoba

• One year of experience in all aspects of IT Incidents and Problem Management activities.

• Superior knowledge of the Problem Management Process.

• Assist Senior Technicians with a variety of tasks (ordering, onboarding, projects, workflow management, etc.) as needed.

• University degree/College diploma in related field or any combination of equivalent education and experience.

• Demonstrated ability for end-user support and customer service skills and can manage client expectations.

• Understanding of ITIL methodologies, ITIL® v3 Certification desirable.

● Work independently without supervision to design and implement solutions for large complex business requirements

● Keep skills updated and remain proactively aware of happenings and current events in the industry

● Work directly with clients to design solutions around application architecture, API, security, and interacting applications

● Act as a contributing member of the project team from project inception to completion

● Actively listen to client problems and needs to implement that information when creating solution plans

● Participate in triage activities to identify root cause and recommend corrective measures to resolve the situation

Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Assess and analyze technical requirements and propose appropriate solutions to meet business objectives.

Stay up-to-date with industry certifications and credentials to maintain a high level of technical expertise.

5-7 years experience as a Technical Advisor working in a client facing environment

Proven work experience as a Technical Advisor, Technical Consultant, or similar role.

Excellent problem-solving and analytical skills, with the ability to think critically and provide innovative solutions.