It Technical Helpdesk Jobs in British Columbia

College Certificate or a combination of relevant experience and education

A strong track record of effective team and customer relationship management with a focus on teamwork and respect

Essential Job Duties And Responsibilities

Ad hoc duties or projects as assigned by the Manager IT.

Experience administering and assisting in the development of policies and training programs.

Expert Level skills with Microsoft Office Applications

Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.

List of job duties or job description.

Manage hardware and software inventory.

Maintain an internal knowledge base for users to reference.

Look for ways to improve customer experience.

Title of the position to fill.

Effective coordination, follow-up and time management skills

Assist with the day to day management of relationships with our clients and vendors, in conjunction with management

Following our standard operating procedures where possible, and assisting management in creating new operating procedures

Communicate with clients via phone calls, emails and conference calls to ensure their requirements are accurate identified

Manage the procurement process with our vendors, and ensure successful delivery of hardware and software

Design and develop innovative solutions to client requirements

Effective coordination, follow-up and time management skills

Assist with the day to day management of relationships with our clients and vendors, in conjunction with management

Following our standard operating procedures where possible, and assisting management in creating new operating procedures

Communicate with clients via phone calls, emails and conference calls to ensure their requirements are accurate identified

Manage the procurement process with our vendors, and ensure successful delivery of hardware and software

Design and develop innovative solutions to client requirements

Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)

Assisting with management of user accounts and subscriptions for licensed software

2+ years post secondary education in network/IT/computers

2+ years working experience in a laboratory environment, R&D or GMP.

Experience in desktop/laptop hardware troubleshooting and parts upgrades

Networking experience is a plus (VPN, connectivity, working with ISPs)

Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools

1+ years in overall IT support experience

Support experience for Windows AD, Windows, Mac OS, and Linux

Strong communication skills, both written and verbal, and organization skills

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person, through ticket system or over the phone.

Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management

Good Knowledge of Group policy, Puppet as configuration management tools and Encryption

Fulfil User Account Management requests, including Access Card Management

Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)

Maintain the asset database and hardware inventory for Vancouver Office; Manage stock of IT Equipment and maintain Lifecyle Management

Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)