Technical Customer Support Analyst Jobs in Ontario

Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps

Applies knowledge of CDK case resolution process, policies, and escalation methodology

3-4 years of user support or implementation experience within a technical support organization or field service organization

Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred

Excellent customer service skills via phone and in person

Experience with Voice/IP, PBX, or other telephony system

Working knowledge and experience in Linux or Unix environment a plus

Performs translation of online communication to/from customers using our Machine Translation Tool and manage day-to-day case management translation tasks

Bachelor's/College Degree in Computer Science/Information Technology or equivalent, 0-2 Years of Experience

Experience working with Single Sign-On, Backbone.js, JQuery and/or Bootstrap is a plus

Working knowledge on Java, C#, .NET, PHP or other programming language would be beneficial

Experience interacting with customers in person or over the phone is preferred

Create and manage PC images

Remote systems upgrades and install (at Country offices)

Active Directory Group Policy Administration experience an asset

Experience using system recovery imaging software an asset

Network administration experience an asset

Advanced problem solving and customer support skills

5 - 7 years of hands-on technical knowledge of laptop and desktop design and software

· Relies on limited experience and judgment to plan and accomplish goals.

· Possess 1 to 2 years’ experience in a break/fix environment.

· Strong verbal and written communication skills.

Location: Ottawa, Ontario CAN K1A 0P8

Duration: 12 Months (With possible extension no guarantee)

Excellent organizational, time management, punctuality and customer service skills

Use your skillsets to troubleshoot Client Issues in a timely manner

Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries

Customer service experience preferably in the software industry

Strong PC and system navigation skills, specifically in a Windows-based environment

Excellent, effective and clear verbal and written communication skills and interpersonal skills required

Requires experience with leadership skills to effectively lead, manage and facilitate teams.

Requires a knowledge of English and technical writing skills, to prepare reports and to communicate effectively with stakeholders.

This knowledge is considered to be normally acquired through the completion of 4 years of University education in an appropriate field.

Contribute to multi-party, inter-disciplinary studies. Provide expert knowledge in data and business process areas or disciplines required by the study groups.

Requires a knowledge of design concept models for input into the business process planning.

Requires a knowledge of computer science and data networks to analyze data architecture and incorporating industry and market trends.

·IP and Cloud networking architecture knowledge.

·Experience with Linux and Microsoft Windows Server operating systems.

·Exceptional written, verbal, and interpersonal communications skills.

Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.

– Provide input into the

Individual who takes initiative and are client-focused.

Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role

Excellent organizational, time management, punctuality and customer service skills

Use your skillsets to troubleshoot Client Issues in a timely manner.

Previous experience in Mobile Application Support is essential

Working knowledge of Web Reservation or Online Ordering applications is required

Windows, iOS and Android troubleshooting experience is essential

Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management.

Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.

Experience with ticket management tools such as Remedy, Service Now etc.

Additional duties as assigned by Manager, IT Branch experience in partnership with Area Directors.

Knowledge and experience working with Citrix to assist and support Citrix users.

Manager, IT Branch Support & Experience