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It Tech Support Analyst Jobs in British Columbia

It Support Analyst Jobs
By Parts Town Canada At Scarborough, Ontario, Canada
Create documentation in knowledge base to better serve our end-users.
Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
Knowledge of networking, operating system, and server architectures.
Excellent communication skills over the phone, in person, and through email
Resolve service request and incidents in our Jira (helpdesk portal).
Perform computer, phone, printer, and other information technology adds/moves/changes.
It Support Analyst - Middleware
By NextGen Consulting Inc. At Greater Toronto Area, Canada
Scripting or programming skills in one or more of the following: Unix Shell(s), ANT, Jython/Python, Perl, Java, PowerShell
Hands-on experience with APIs, SOAP, and RESTful services testing.
Extensive Working Knowledge on a tool like AppDynamics, Splunk
3+ years experience on UNIX (Solaris/AIX/Linux)
Effectively troubleshoot problems to root cause, including deep dive analysis of known security vulnerabilities
Deploy releases in multiple environments including production (experience deploying using Jenkins is required)

Are you looking for a job that will challenge your technical skills and give you the opportunity to help people? We are looking for a Tech Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and support to ensure customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview A Tech Support Analyst is a professional who provides technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical problems. They may also be responsible for setting up and maintaining computer systems, installing software, and providing technical training. Detailed Job Description A Tech Support Analyst is responsible for providing technical support to customers and clients. This includes troubleshooting hardware and software issues, providing technical advice, and helping customers with their technical problems. They may also be responsible for setting up and maintaining computer systems, installing software, and providing technical training. They must be able to communicate effectively with customers and be able to explain technical concepts in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Ability to work under pressure
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in computer science, information technology, or a related field
• Certification in computer hardware and software
• Experience in customer service
• Knowledge of computer networks and systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of computer networks and systems
• Knowledge of customer service
Job Experience
• Experience in customer service
• Experience in troubleshooting hardware and software issues
• Experience in setting up and maintaining computer systems
• Experience in providing technical training
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Install software and hardware
• Set up and maintain computer systems
• Provide technical training
• Communicate effectively with customers
• Monitor system performance