Solutions Subject Matter Expert
By Xerox At Saint John, New Brunswick, Canada
Maintain and improve personal technical skills & systems/process knowledge
Provide support to DSEs so they will correctly identify, manage, resolve or escalate critical problems through the correct channels.
Partner with Manager to identify best practices to improve business results
Post-secondary or equivalent work experience
Proven experience in training/coaching/mentoring technical & customer support agents
Analytical with Coaching, Negotiation, Planning and Organizational skills
Subject Matter Expert - Canadian Government
By Moody's Analytics At Montreal, Quebec, Canada
Minimum of 10 years of experience in working with and/or for the Canadian Government
Bachelor’s Degree in Economics, Finance, Accounting, Commerce, Law or similar field; MBA are a plus
Hands-on experience using or implementing Moody’s Analytics (or direct competitor) products
Strong analytical and critical thinking skills
Public speaking experience, publications, and/or internal lead on training within an organization are a plus
Experience with complex sales cycles is a plus
Remote Solutions Subject Matter Expert
By Xerox At Saint John, New Brunswick, Canada
Maintain and improve personal technical skills & systems/process knowledge
Provide support to DSEs so they will correctly identify, manage, resolve or escalate critical problems through the correct channels.
Partner with Manager to identify best practices to improve business results
Post-secondary or equivalent work experience
Proven experience in training/coaching/mentoring technical & customer support agents
Analytical with Coaching, Negotiation, Planning and Organizational skills
Subject Matter Expert - Canadian Government
By Moody's Analytics At Toronto, Ontario, Canada
Minimum of 10 years of experience in working with and/or for the Canadian Government
Bachelor’s Degree in Economics, Finance, Accounting, Commerce, Law or similar field; MBA are a plus
Hands-on experience using or implementing Moody’s Analytics (or direct competitor) products
Strong analytical and critical thinking skills
Public speaking experience, publications, and/or internal lead on training within an organization are a plus
Experience with complex sales cycles is a plus
Subject Matter Experts - Employment Support
By NorQuest College At Edmonton, Alberta, Canada
Experience at developing soft skills training programs.
Experience working with persons with disabilities.
Create education objectives that align with NorQuest’s Quality Curriculum Development Framework.
Present prioritized list of education objectives to be targeted.
Ensure that education objectives are met and are in alignment with NorQuest’s curriculum standards.
Review and evaluate VR Scenario development at each stage and provide guidance to developers to meet education objectives.