Software Renewals Specialist Jobs in Manitoba

Minimum 2 years people management experience

Completion of a post-secondary degree commerce/finance related field or comparable mortgage related experience

Developing the team members’ skills and confidence levels in delivering quality conversations via phone and email

5 years’ experience with sales or customer service

Demonstrated leadership and coaching skills

Established and meticulous organizational skills

Be a subject matter expert on transactional renewals, the renewals lifecycle and renewals management

Proven customer service skills and demonstrated customer experience mindset

We offer hybrid and remote working opportunities.

Supervisor a team of Renewals Specialists and ensuring team coverage is aligned to business requirements

Provide on-going guidance and knowledge sharing with Renewals Specialists through regular one on ones

Assess and identify any knowledge gaps and provide coaching/feedback as required

Keep monthly portfolio spreadsheets up to date and available for review by management upon request

Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management

Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable

Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field

Superior interpersonal and communication skills, both written and verbal

Strong decision making and problem solving abilities

1-3 years people management experience

Excellent oral/written communication, relationship management, and time management skills are a must.

Rapidly triage and escalate complex issues to management for resolution.

Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management

Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management.

Product knowledge of residential mortgages, processes, and thorough understanding of products offered by Equitable Bank

Minimum Five years experience in contract management/software renewals

Management and tracking of revenue, profitability and rebate funding that is relevant to the software line.

Enlists the support of sales, partner management, sales operations, discipline and Management needed to support your product line initiative.

WE OFFER A GREAT BENEFITS PACKAGE!

Manage documenting all renewal processes and sharing with team members.

Coordinate educational activities and training for the team.