Register
Recruit Create CV

Service Support Representative Jobs in Ontario

Customer Service Support Representative
By nugget.ai At Ottawa, Ontario, Canada
Perform administrative support for school record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Previous experience in a customer service role
Knowledge of Microsoft Office suite
Strong verbal and written communication skills and excellent ability to listen and respond
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Experience working in a contact center/call center environment
Sales Support / Customer Service Representative
By Randstad Canada At Mississauga, Ontario, Canada
Maintain working knowledge of each client account, specific needs, and requirements
Manage inventory levels and client database (addresses, shipping information)
Bilingual French/English Skills are an asset
General working knowledge of MS Office and Intermediate Excel
Experience using Sage 300 is highly preferred
Assist with literature and sample product fulfilment

Are you looking for a job that allows you to help people and make a difference? We are looking for a Service Support Representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing technical support. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

A Service Support Representative is responsible for providing customer service and technical support for customers. They are the first point of contact for customers and are responsible for troubleshooting customer issues, providing solutions, and escalating more complex issues to the appropriate personnel.

What is Service Support Representative Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and problem solve
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team

What is Service Support Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training

What is Service Support Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software, databases, and tools

What is Service Support Representative Job Experience?

• Previous customer service experience
• Previous technical support experience

What is Service Support Representative Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Escalate more complex issues to the appropriate personnel
• Document customer interactions and details of inquiries
• Follow up with customers to ensure their issues are resolved
• Maintain customer service records and reports
• Provide feedback and recommendations to improve customer service processes