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Service Support Manager Jobs in Quebec

Payroll Service Support And Onboarding Manager
By FGYHDRTY,LLC At Canada
5 years of management experience, payroll service support and onboarding preferred.
Strong leadership and personnel management skills
Manage the team’s performance relative to customer experience by evaluating key metrics.
Knowledge of or experience in construction payroll. ComputerEase experience preferred.
College Bachelor Degree or equal work experience
Excellent communication (verbal and written) and relationship-building skills

Are you an experienced Service Support Manager looking for an exciting new challenge? We are looking for a motivated and organized individual to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have the skills and experience to take on this role, we want to hear from you!

Overview A Service Support Manager is responsible for managing the service support team and ensuring that customer service requests are handled in a timely and efficient manner. The Service Support Manager is also responsible for developing and implementing customer service policies and procedures, as well as providing training and guidance to the service support team. Detailed Job Description The Service Support Manager is responsible for managing the service support team and ensuring that customer service requests are handled in a timely and efficient manner. The Service Support Manager is also responsible for developing and implementing customer service policies and procedures, as well as providing training and guidance to the service support team. The Service Support Manager will also be responsible for monitoring customer service performance, resolving customer service issues, and ensuring customer satisfaction. Job Skills Required
• Excellent customer service skills
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience in developing customer service policies and procedures
• Knowledge of customer service software and systems
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and performance indicators
Job Experience
• 5+ years of customer service experience
• 3+ years of management experience
• Experience in developing customer service policies and procedures
Job Responsibilities
• Manage the service support team and ensure customer service requests are handled in a timely and efficient manner
• Develop and implement customer service policies and procedures
• Provide training and guidance to the service support team
• Monitor customer service performance and resolve customer service issues
• Ensure customer satisfaction
• Analyze customer service metrics and performance indicators