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Service Desk Team Leader Jobs

It-03 Team Leader, Service Desk | Chef D’équipe It-03, Bureau De Service
By Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada At Ottawa, Ontario, Canada
Significant experience in analyzing IT issues and providing recommendations or solutions to staff or supervisor/manager
Experience in coordinating special tasks or deliverables in an IT Service Desk environment
Experience leading or participating in IT projects
Experience supervising a team in a IT Service Desk environment including coordinating and evaluating the work of staff
Experience with evergreen planning, procurement, distribution and asset tracking of end-user IT hardware and software
Expérience dans la coordination de tâches spéciales ou de produits livrables dans un environnement de bureau de services de la TI
Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Toronto, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Ottawa, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Full Service Leader- Cosmoprof- Ontario
By CosmoProf Beauty At Mississauga, Ontario, Canada
One year of experience supervising sales or operations employees.
Four Years direct Sales Experience.
Excellent interpersonal and problem-solving skills and strong written and oral communication skills.
Consultative selling and negotiating skills
Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
Bachelor’s degree, in business preferred
Spo 30R - Team Leader, Integrated Services (Bc Public Service)
By BCJobs At Burns Lake, British Columbia, Canada
At least two (2) years of job-specific work experience.
Minimum one (1) year of experience supervising staff, gained in the past five (5) years.
A full list of related work experience.
Definition of job specific experience.
Currently hold full delegation (C6) under the Child, Family and Community Services Act (CFCSA).
Must possess and maintain a valid Class 5 BC Driver's License with no restriction or equivalent (i.e. from another Canadian Province).
It Service Desk Team Lead
By Vaco Lannick At Greater Toronto Area, Canada
Experienced in ITSM. (Major incident/Change/Problem management)
Focal person for major incident management.
Perform ServiceNow queue management and make sure incoming tickets and requests are assigned to analysts and completed in a timely manner.
Experience with managing Knowledge Base, articles.
Ticket Trend analysis, Incoming Ticket Queue management (Routing), SLA monitoring.
Diploma in Information Technology, or an acceptable combination of education, experience.
Service Desk Team Lead
By Recipe Unlimited Corporation At Vaughan, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare
Team Lead, Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare
Service Desk Team Leader
By Armstrong Knight At Ilford, Manitoba, Canada
Management of email SPAM screening programmes (such as Mimecast)
ScreenConnect experience with remote assistance software
Manage call assignments operationally both within the Service Desk team and to other IT Shared Service areas as necessary.
Preparing for future upgrades and offering IT solutions to company issues
Set up, manage, and resolve issues with smartphones, tablets, and other mobile devices.
Actively provide reactive and routine visits to remote sites.

Are you looking for an exciting opportunity to lead a team of IT Service Desk professionals? We are looking for an experienced IT Service Desk Team Leader to join our team and help us provide top-notch customer service to our clients. As the Team Leader, you will be responsible for managing the day-to-day operations of the IT Service Desk, ensuring that all requests are handled in a timely and efficient manner. You will also be responsible for training and developing team members, as well as providing technical support and guidance. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

An IT Service Desk Team Leader is responsible for managing a team of IT service desk technicians and providing technical support to customers. They are responsible for ensuring that customer service and technical support are provided in a timely and efficient manner. They must be able to troubleshoot and resolve technical issues, as well as provide customer service and technical support. They must also be able to manage and coordinate the activities of the team. To become an IT Service Desk Team Leader, you must have a bachelor's degree in computer science, information technology, or a related field. You must also have experience in customer service and technical support. Additionally, you must have strong leadership and communication skills, as well as the ability to work well with a team. The skills required for an IT Service Desk Team Leader include customer service, technical support, problem-solving, communication, and leadership. You must also have knowledge of computer systems, networks, and software applications. The knowledge required for an IT Service Desk Team Leader includes computer systems, networks, and software applications. You must also have knowledge of customer service and technical support processes. The responsibilities of an IT Service Desk Team Leader include managing and coordinating the activities of the team, providing customer service and technical support, troubleshooting and resolving technical issues, and ensuring that customer service and technical support are provided in a timely and efficient manner. The experience required for an IT Service Desk Team Leader includes customer service and technical support experience. You must also have experience in managing and coordinating the activities of a team. The qualifications required for an IT Service Desk Team Leader include a bachelor's degree in computer science, information technology, or a related field. You must also have experience in customer service and technical support. The education required for an IT Service Desk Team Leader includes a bachelor's degree in computer science, information technology, or a related field. Tools that help IT Service Desk Team Leaders work better include customer service and technical support software, project management software, and communication tools. Good tips to help IT Service Desk Team Leaders do more effectively include staying organized, staying up to date on the latest technology, and communicating effectively with team members. Common IT Service Desk Team Leader interview questions include: What experience do you have in customer service and technical support? What is your experience in managing and coordinating the activities of a team? What is your knowledge of computer systems, networks, and software applications?