Senior It Operations Analyst
By RBC At Mississauga, Ontario, Canada
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Review and Approve Change Insurance LOB records to ensure they are in line with Enterprise standards
Verify and approve Firecall Requests for Insurance.
Conduct post incident reviews\lessons learned after resolution.
Create, enhance and update reports using ServiceNow (i.e SLA, Changes not closed.. etc)
Attend numerous meetings representing RBC Insurance IT