Senior Manager, Digital Strategy
By PointClickCare At Canada
Excellent organizational, project management & time management skills
Coordinate customer communications with other departments (Sales, Marketing, Support, etc.) with clear roles and responsibilities, and modalities
Ensure a positive CSM experience via surveys and eNPS results
Maintains an advanced understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
Previous experience leading a team
Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions