Quality Assurance And Process Specialist Jobs

Minimum Knowledge & Skills Required

· Liaising with other discipline engineers to ensure designs conform to process requirements.

· Collaborate with all managers on quality and improvement opportunities.

· WCM, Kaizen, or Lean Six Sigma experience.

· Excellent problem-solving capabilities and the ability to work independently on assigned tasks.

· ASQ-CQE certification would be an asset.

Assist with customer escalations and complex claim management as needed

Strong computer skills including working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook) and various Claims systems

Collaborates with Claims team to understand opportunities for improvement and leverage resources to build exceptional file handling practices and capabilities

Post-secondary education (university degree or college) completed in a related field

Expertise and knowledge in Surety, New Home warranty, Systems Warranty and Professional Liability would be an asset

Well-developed written and verbal communication skills sufficient to present results, analysis and materials involving detailed descriptions and explanations

Knowledge of Quality Management Systems (ISO)

Supports the QA department in maintaining QMS certifications

Excellent interpersonal and presentation skills

Strong organizational and analytical skills

Strong computer skills, including familiarity with Microsoft Word and Excel

Strong communication skills including technical or procedural writing

Own the evolution of the style guide, in collaboration with the web developers and user experience designers

Self-motivated with excellent collaboration and communication skills

Experience in asset quality assurance

Experience in process development, documentation, and reporting

Experience in retail or SFMC (Salesforce Marketing Cloud) an asset

College degree or relevant experience

There, you’ll find all requirement and accountabilities in greater detail.

Leading and maturing the 2nd line of Defense framework for Claims

Joining the Corporate Claims team responsible to lead strategic direction and risk oversight for Claims Operations

Building a culture of leadership and accountability to deliver on strategic and corporate strategies.

Direct leadership of three teams: Quality Assurance, Training and Process Improvements & System Support. (3 direct and 9 indirect reports)

University degree. Engineer is preferred. Project management skills with statistical knowledge could be an alternative.

Ability to develop, analyze and interpret statistical records is necessary. JUMP software capability is a requirement.

Supporting the QTP and "Quality Performance Review Corrective Action" processes with the Consumer response coordinator

Participating in setting priority issues for each Quality performance review meeting, preparing the agenda and maintaining the Action Plan

Analyzing consumer & customer complaints to identify and characterize positive and/or negative trends, and reporting them to stakeholders

Ensuring the Company’s Rapid Response & Retrieval (RRR) Process is kept current and all documentation is updated on a quarterly basis.

Work in partnership with on-shift managers to evaluate and manage quality performance trends.

Teach, mentor and provide feedback to production technicians regarding internal process and product specs as well as customer requirements.

At least 1 year of manufacturing experience is required

Strong interpersonal and communications skills.

Give clear and concise technical guidance. Manage/deflect/diffuse conflict. Lead in finding alternative solutions.

Personal computer skills in a networked environment (Microsoft Word, Excel, PowerPoint.)