Mac Technical Support Jobs in Brossard, Quebec

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Supports Manager in leading, coaching and developing the installation team.

Staying up to date on product knowledge, process, etc.

Manages daily tasks (lunches, phone schedules, Back Office and general daily tasks)

Minimum 1-year experience in customer service and technical support, in call center

Organized, Multi tasks & call control skills.

Answers technical inquiries received from external and internal installers and customers through telephone or emails [during normal business hours]

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Effective leadership skills and management skills. (Experience in customer service and client facing activities)

Has excellent relationship building and relationship management skills

Develops MAC Rough Order of Magnitude (ROM) budgets for proposal development and space-based activity (SBA) management.

Excellent communication skills. (3 to 5 years of job-related experience in moves, add, change, furniture installation, decommissioning and facility planning projects.)

Skilled in strategic thinking. (Experience managing customer relationships)

Manages all aspects of performance.

Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services

Become a technical product knowledge expert on our platform with guidance from our team members.

2+ years of experience in technical customer support

Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)

Can meet customers where they are in terms of a technical knowledge standpoint.

Medical, dental, and vision benefits for you and your dependent(s)

Utilize internal IT Knowledge Base to both provide and find solutions to known issues

Strong interpersonal skills with heavy focus on customer service

Demonstrate sound written, oral and organizational skills

Collaborate with local and remote teams using provided tools

Ability to manage multiple constituencies, issues, priorities, projects and goals

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.

Retail operations experience including inventory management and cash reconciliation

Proven retail experience preferably within cosmetics

Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Proven retail experience preferably within cosmetics

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Éduquer le client en lui apprenant comment exécuter le look désiré

Améliorer l'expérience du client en fournissant des informations sur les dernières nouveautés et tendances beauté

Traiter les autres avec dignité et respect

Participer activement au maintien de l'environnement de travail (tâches ménagères, réapprovisionner les produits, tâches d’ouverture et de fermeture)

Respecter la politique de gestion de temps et d’assiduité de la Société Répondre positivement à la rétroaction

Diplôme d’études collégial un atout

Éduquer le client en lui apprenant comment exécuter le look désiré

Améliorer l'expérience du client en fournissant des informations sur les dernières nouveautés et tendances beauté

Traiter les autres avec dignité et respect

Répondre positivement à la rétroaction

Respecter la politique de gestion de temps et d’assiduité de la Société

Diplôme d’études collégial un atout

Proven retail experience preferably within cosmetics

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Proven retail experience preferably within cosmetics

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Proven retail experience preferably within cosmetics

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Other technical support activities assigned by the Team Lead/Management.

Experience and working knowledge of the lifts and elevators is an asset

Must have at least 3-4 years customer service experience

Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.

Knowledge of electronics, component identification, troubleshooting, understanding basic circuits is an asset

Strong interpersonal and teamwork skills

Using any case management / support ticketing and knowledge-based systems

Knowledge and experience providing customer services, preferably in an IT service environment

Technical skills in installation and troubleshooting of relevant software and hardware

Experience of supporting Office 365

Critical thinking and analytical capabilities in troubleshooting and problem solving

Planning, organizing and prioritizing skills

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Retail operations experience including inventory management and cash reconciliation

Proven retail experience preferably within cosmetics

Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Using any case management / support ticketing and knowledge-based systems

Knowledge and experience providing customer services, preferably in an IT service environment

Technical skills in installation and troubleshooting of relevant software and hardware

Experience of supporting Office 365

Critical thinking and analytical capabilities in troubleshooting and problem solving

Planning, organizing and prioritizing skills

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Experience working with Customer Relationship Management (CRM) tools

Excellent customer service skills and experience working in a support organization

Experience working with wireless providers

Responsibilities Of This Position Include

First line of customer support

Respond to customer requests for support via ticket and phone

100% mac users so that experience is crucial

Looking for MAC Support experience

US Tech Solutions is hiring for MAC Support Specialist for our client in Newfoundland, Canada

2. Answers routine questions regarding system procedures, online transactions, systems status and downtime procedures.

Ability to develop strong and positive relationships with staff, management, and clients.

Minimum 2-3 years of experience in a related work environment

Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

Strong written and verbal communication skills required to communicate at all levels of the organization.

Group health benefits including disability and life insurance.

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Proven retail management/assistant retail management experience preferably within cosmetics

Previous retail operations experience including inventory and facilities management and cash reconciliation

Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

Experience of creating and executing in-store events

Previous experience with retail point-of-sale software

The ability to provide inspirational, authentic and personalized customer service

Previous experience with retail point-of-sale software

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment