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Level 1 Service Desk Agent Jobs

Service Desk Agent - 1554161
By Halian At Bruxelles, Manitoba, Canada
Document knowledge,. known issues and transfer of this knowledge to colleagues;
Bachelor degree with 2 years experience
Proven knowledge in end user assistance and support of information systems;
Knowledge of wiki, collaborative sites and social networks;
Excellent communication / writing skills;
Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;
Letter Carrier - Delivery Agent 1 1
By Canada Post / Postes Canada At Kitchener, Ontario, Canada
Experience making deliveries or working as a driver
Like meeting people and making their day
Enjoy being outside and active year-round
Want to work for a great national company
Would be proud to serve your fellow Canadians
You’ll start your day in the depot, sorting and preparing the day’s deliveries
Agent Customer Care - Level 1
By SSENSE At Montreal, Quebec, Canada
Provide feedback to the team and management about customer trends
Offer assistance and solutions that will result in increased customer satisfaction
A minimum of 2 years of customer service experience, preferably in a call center environment
Excellent written and verbal communication skills in both French and English
Able to work autonomously from home with minimal supervision.
Good communication and negotiation skills, strong judgment and autonomy.
It Service Desk Analyst - Level 1
By Extendicare At Markham, Ontario, Canada
Follow all standard operating procedures through the effective use of knowledge management
Knowledge and experience with ITIL framework (certification a plus)
Provide case status updates to management and end-users per service level guidelines
Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Communicate with customers with varying levels of technical and non-technical skills
Help Desk Specialist (Level 1 And Level 2)
By Experis At Mississauga, Ontario, Canada
Strong Interpersonal, stress management and communication skills
2+ Years previous Level 1 or Level 2 Help Desk experience
Ariba experience is strongly preferred
Excellent solution finding and analytical abilities
Passionate about technology and has a thirst for new knowledge in the field
Previous experience creating detailed and easy to follow technical documentation
Building Service Worker Level 1
By City of Victoria BC At Victoria, British Columbia, Canada
Formal Education, Training and Occupational Certification
Closing date May 18, 2023
Building Service Worker Level 1 (5 Auxiliary)
Parks, Recreation and Facilities Department
Work schedule Various shifts, as needed. Must be available evenings and nights.
$30.59 per hour, Pay Grade 3
Service Desk Agent Jobs
By Coreio Inc. At Toronto, Ontario, Canada
Create Incident, IMAC and Service Request tickets and categorize them within the Call Management Tool
Minimum requirement A+, N+, or another recognized certification
Associates Degree or technical training or equivalent combination of education and experience
Incident Management, Service Request Management, Problem management, Asset Management
Coordinate site visits with local and remote technicians
Excellent communications skills and client centric (English).
Service Desk Agent Jobs
By Coreio Inc. At Vaughan, Ontario, Canada
Create Incident, IMAC and Service Request tickets and categorize them within the Call Management Tool
Minimum requirement A+, N+, or another recognized certification
Incident Management, Service Request Management, Problem management, Asset Management
Coordinate site visits with local and remote technicians
Strong communication, documentation, organization, and problem-solving skills
General knowledge of IT services and processes support

Are you looking for an exciting opportunity to join a fast-paced and dynamic team? We are looking for a Level 1 Service Desk Agent to join our team and provide exceptional customer service to our clients. As a Level 1 Service Desk Agent, you will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you are passionate about customer service and have a knack for problem-solving, this is the perfect job for you!

Overview:

A Level 1 Service Desk Agent is responsible for providing technical support to customers and resolving their technical issues. They are the first point of contact for customers and are expected to provide excellent customer service. They must be knowledgeable in a variety of computer software, hardware, and network systems. They must also be able to troubleshoot and diagnose technical problems. Level 1 Service Desk Agents must be able to communicate effectively with customers and have strong problem-solving skills.

How To Become an Level 1 Service Desk Agent:

To become a Level 1 Service Desk Agent, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you may need to have some knowledge of computer software, hardware, and network systems. You may also need to have certifications in specific software or hardware.

Level 1 Service Desk Agent Skills:

• Excellent customer service skills
• Knowledge of computer software, hardware, and network systems
• Troubleshooting and problem-solving skills
• Strong communication skills
• Ability to work independently
• Ability to work in a team environment
• Ability to multitask
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of computer security principles

What is Level 1 Service Desk Agent Knowledge?

• Knowledge of computer software, hardware, and network systems
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of computer security principles
• Knowledge of operating systems
• Knowledge of computer networking
• Knowledge of database management systems
• Knowledge of programming languages

What is Level 1 Service Desk Agent Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Provide technical support and guidance to customers
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and technical issues
• Escalate customer issues to higher-level support personnel
• Monitor customer service metrics
• Maintain customer service records

What is Level 1 Service Desk Agent Experience?

• Previous experience in customer service or technical support
• Experience with computer software, hardware, and network systems
• Experience with troubleshooting and problem-solving
• Experience with customer service principles and practices
• Experience with technical support processes and procedures
• Experience with computer security principles

What is Level 1 Service Desk Agent Qualifications?

• High school diploma or equivalent
• Certifications in specific software or hardware
• Knowledge of computer software, hardware, and network systems
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of computer security principles

Level 1 Service Desk Agent Education:

• High school diploma or equivalent
• Certifications in specific software or hardware
• Associate’s degree in computer science, information technology, or related field
• Bachelor’s degree in computer science, information technology, or related field
What tools help Level 1 Service Desk Agent work better?
• Remote access software
• Ticketing systems
• Knowledge base software
• Automation software
• Monitoring software
• Reporting software
Good tips to help Level 1 Service Desk Agent do more effectively?
• Listen carefully to customers and ask questions to understand their issues
• Stay up to date on new technologies and software
• Be patient and courteous when dealing with customers
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and technical issues
• Escalate customer issues to higher-level support personnel
• Monitor customer service metrics
Common Level 1 Service Desk Agent interview questions?
• What experience do you have in customer service or technical support?
• What computer software, hardware, and network systems are you familiar with?
• How do you handle customer inquiries?
• What troubleshooting and problem-solving techniques do you use?
• How do you handle difficult customer situations?
• What customer service principles and practices do you follow?
• What technical support processes and procedures do you follow?
• What computer security principles do you follow?