Information Technology Client Services Manager Jobs

Proven time management and organizational skills

Track expenditures, in particular overtime & training, to ensure responsible resource management

Build and support a high-performance team through the effective leadership and management of people

Able to work cooperatively with clients, senior management, peers, co-workers and team members

Provide 24/7, on-call management and security coverage on a rotational basis, including days, evenings, nights, weekends and holidays

Regularly meet with client to discuss staffing requirements, identify client concerns and to facilitate proactive service delivery

Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)

Excellent organization and time management skills, with the ability to meet deadlines

Work with management on Client Services initiatives

Work with Management to evaluate the operational systems of the client services group and facilitate continuous improvement

All responsibilities as listed for Client Services Representative (CSR) and Senior Client Services Representative

Develop annual manpower plan and review with Operations Manager/General Manager for budgetary planning each fiscal year

· Manage existing clients to ensure platform satisfaction (inclusive of a point-of-sale product)

· At least 2-3 years experience using a POS software (healthcare industry)

· Post-secondary education in Computer Application, Software, IT, Hospitality or related field

· Exceptional communication skills – verbal and written

· Strong customer service skills with the ability to build and nurture positive rapport with clients

· Experience working in the food industry while handling technology is an asset

Knowledge and experience in cross-functional management methods and techniques.

5 years of management experience

Interface with technical personnel for complex customer problems and provide accurate reports and metrics to management on project status and budget.

Manage the daily activities of the service desk team, coordinating with the Service Coordinator and Project Coordinator.

Professional IT Certifications: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Watchguard, Kaseya VSA, Cisco CCNA, or VMware VCP.

5 years of IT or related experience.

The management of a cross-functional team and/or

Organize support activities, define and optimize staffing requirements

Manage change requests, including staffing, delivery quality and consistency with Murex standards

A previous experience in managing relationships between stakeholders at banks or hedge funds and external vendors or system integrators...

Helping them leverage Murex’s offering to reach their objectives (business or IT)

Production Managers are appointed on a handful of SaaS clients to:

2-4 years of hands-on management experience

Prior knowledge of and experience working in the legal and/or customer service industry is preferred

Manage the day-to-day tasks and workload for members of the Client Services team

Customer service oriented with strong interpersonal skills

Ability to manage internal and external issues with grace and solve problems creatively

Must possess excellent written and verbal communication skills

Working knowledge and skills of incident management, change management, incident control and communication are required

Bachelor’s Degree required preferably in Computer Science, Information Systems, or an equivalent combination of education, skills, and experience

Experience with budgeting, expense management and contract management.

Knowledge and experience in the ITIL Service Support methodology with the completion of ITIL Certification to foundation level

Experience applying project management procedures and implementation strategies

Conducting staff annual performance evaluations, ongoing performance management and discipline of the staff members

Capturing Projects: Prepare and deliver presentations that offer insights and ideas that clients and others have overlooked

Generate New Leads: Identifying, pursuing and appealing to M Moser's target clients

Cold & Warm Calling: Calling new lead opportunities to open the door for inclusion in new projects and booking first appointments.

Courting Perspective Clients: Following up on business opportunities; setting up meetings; proposing, organizing and executing various marketing initiatives

Earning the Clients Trust: Establishing and proactively maintaining strong professional relationships with key decision makers and influencers within the local market

Deep connections in Toronto and surrounding area building market

Project Management Professional (PMP) certification is an asset

Effective and efficient management of technology services operations and significant associated budgets; and

Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change

Project management principles and application

Financial management practices and budget processes

Computer applications, including MS Office, SAP, integrated library systems, web applications, and familiarity with project management software

●Providing calendar management and organizational assistance as needed.

●Proficiency with social media platforms, CRM and Project Management software

●Support with client meetings - manage schedule, prepare presentations, marketing material, quotes, spreadsheets and new client files.

●Experience working in a professional services environment directly liaising with clients

●Strong attention to detail and excellent organizational skills

●Exceptional oral and written communication skills

Regularly review construction drawings for upcoming construction projects to ensure that the evolving needs of property management are met

Receive, track, troubleshoot, monitor, escalate and resolve all technical PMS issues reported by Company Property Management users

Carry out property management system administrative tasks

Supports the design, programming, integration, configuration, and implementation of the company’s property management systems (PMS), including:

One year of SQL experience(knowledge of complex join and conditional statements required)

Required to travel between properties when remote troubleshooting is not possible