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It Helpdesk Support Analyst Jobs in Quebec

It Analyst Jobs
By Orium At Canada
Contribute to the IT knowledge management system and support documentation
Experience in ITIL or a comparable set of best practices for Information Technology Service Management (ITSM)
Post-secondary education in a relevant field or equivalent working experience
Manage access to various systems and software services
Minimum 3 years of experience working in an IT support function
Working knowledge of Google Workspace Administration (formerly GSuite or Google Apps)
Senior Helpdesk Analyst Jobs
By IntelliPro At Canada
Experience with supporting multiple web based applications simultaneously.
Experience working with Microsoft Office suite of tools.
Experience in utilization of any of the following Help Desk software or equivalency:
Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.
Receive and respond to inquiries related to applications supported by the Help Desk.
Advise inquirers of any resolution to an inquiry.
People Helpdesk Support Jobs
By Canva At Manila, Philippines
Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).
Maintain our self-service knowledge base to keep information up to date and relevant for employees.
Generate and analyze HR reporting, drawing useful insights and offering recommendations.
Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement
Outstanding attention to detail, analytical and organisational skills.
Excellent communication skills (written, verbal and interpersonal).
It Helpdesk Technician Jobs
By MPA Recruitment At Quebec, Canada
Document solutions to recurring problems in the knowledge base, promoting self-help among users.
AEC, DEC, or equivalent certification at a higher level.
Minimum of 2 years of experience in an IT Helpdesk environment.
Strong communication skills, both written and verbal.
Delivering Level 1 support to users, addressing incidents, and handling service requests.
Ensure all incidents and service requests are resolved promptly, adhering to the defined SLAs.
It Support Analyst Jobs
By National Police Federation/Fédération de la Police Nationale At Canada
Generous Group Benefit package including Health Care Spending Account.
Work with departmental requirements to identify solutions to support their needs.
Maintain an up-to-date knowledge of all developments relevant to IT and cyber security and upgrade internal systems as necessary.
1-2 years supporting corporate IT infrastructures in a Microsoft-based environment in a support role showing escalating responsibilities.
Superior oral and written capabilities.
Experience working within a shifting landscape with the ability to work under pressure to meet critical deadlines.
It Support Analyst (526730) Jobs
By California State University, Office of the Chancellor At Chiasson Office, New Brunswick, Canada
Utilize ITSupport Center tools to resolve requests for service (e.g., knowledge management tools, written documentation, procedures, technical manuals, etc.).
Escalate and/or notify assignee and management when requests for service are out of compliance.
Create reports for internal management in order to evaluate vendor performance, determine frequency and type of problems, or determine root cause.
Experience in coordinating resource requirements.
Customer service with computer assistance via telephone, remote control, or on-location.
Four years of experience in the computer-related area required.