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Helpdesk Coordinator Jobs

Technical Helpdesk- Banking Jobs
By BeachHead At Toronto, Ontario, Canada
Oral and written communication skills
Accuracy and attention to detail
Ability to gather, clarify and apply information transmitted verbally
Helpdesk Jobs
By Robert Half At North York, Ontario, Canada
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Microsoft Office 365 experience desired
3+ years of desktop support or other related experience
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
Solve computer problems, and implement appropriate action/solutions
Arrange hardware repairs with the appropriate vendors
Hr Helpdesk Manager Jobs
By Diamondpick At Calgary, Alberta, Canada
Looking for qualified HR Helpdesk Manager to join our team. Who will be responsible for leading our
are essential skills to perform well in this position.
• 3- 5 years proven work experience as a HR Service desk associate
• Hands on experience with help desk
• Excellent written and verbal communications skills
support team to provide excellent customer service and resolve all technical issues and queries .
Helpdesk Bilingue (1 An D’expérience)
By Astek Canada At Montreal, Quebec, Canada
Prise en charge des middlewares et des environnements applicatifs complexes.
Fournir un soutien spécialisé pour l'infrastructure de téléphonie.
Contribuer aux manuels de référence des utilisateurs finaux en documentant les processus pour améliorer l'efficacité des actions et transférer les connaissances
Aider à la formation et au transfert de connaissances ou de compétences spécialisées aux autres membres de l'équipe lorsque requis.
Assister les techniciens seniors avec une variété de tâches (commande, intégration, projets, gestion du flux de travail, etc.) selon les besoins.
1 an d'expérience dans le domaine d'expertise technique de l'utilisateur final, supportant les services, produits et solutions de l'utilisateur final.
Helpdesk Technician Jobs
By Da Vinci Networks At Toronto, Ontario, Canada
Minimum of 1-2 years experience working in a Helpdesk role (onsite or remote)
Manage software updates across all systems & devices
Help Manage backups and off-site data storage
Minimum of 1-2 years experience working in Customer Service role
Knowledge of Windows server technologies such as Microsoft Active Directory, MS SQL
Previous experience with cloud services such as Microsoft 365, Microsoft SharePoint, Microsoft Teams, Azure, Google Workspace, Amazon AWS
Helpdesk Analyst - Tangerine
By Tangerine At Toronto, Ontario, Canada
ITIL v3 processes, such as Incident, Request, Change, Problem and Knowledge Management
Help Desk and Problem Management tools or procedures
Resolving those incidents/service requests when able or escalate as required based on agreed timescales and knowledge
Evaluating and preparing FAQs and technical notes for the knowledge base and documentation of processes, procedures, and policies
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Helpdesk Jobs
By INSPYR Solutions At Edmonton, Alberta, Canada
Intermediate ethernet network troubleshooting experience basic understanding of routing, TCP/IP,
network troubleshooting experience basic understanding of routing, TCP/IP,
Familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.
commands for troubleshooting network and switch issues.

Are you looking for an exciting and rewarding career in Helpdesk Coordination? We are looking for a motivated individual to join our team as a Helpdesk Coordinator. You will be responsible for providing technical support to our customers, troubleshooting and resolving customer issues, and ensuring customer satisfaction. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

Overview:

Helpdesk Coordinators are responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need assistance with technical issues. They provide technical advice, troubleshoot problems, and help customers and employees resolve their technical issues.

Detailed Job Description:

Helpdesk Coordinators are responsible for providing technical support to customers and employees. They answer customer and employee inquiries, troubleshoot technical issues, and provide advice and guidance on technical matters. They also provide technical support to customers and employees via phone, email, and chat. They may also be responsible for maintaining customer and employee records, updating software, and providing training on new technologies.

What is Helpdesk Coordinator Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines

What is Helpdesk Coordinator Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant technical areas
• Previous experience in a customer service or technical support role

What is Helpdesk Coordinator Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Helpdesk Coordinator Job Experience?

• Previous experience in a customer service or technical support role
• Previous experience in a help desk or IT support role

What is Helpdesk Coordinator Job Responsibilities?

• Respond to customer and employee inquiries in a timely manner
• Troubleshoot technical issues and provide advice and guidance
• Provide technical support via phone, email, and chat
• Maintain customer and employee records
• Update software and provide training on new technologies
• Monitor system performance and take corrective action as needed