Full Time Service Lead Jobs in Montréal, Quebec

Data Entry- client information as needed into different portals

Requires 1-3 years’ experience in call center and/or customer service-related position

Working Knowledge of MS Word, Excel and Outlook

Strong verbal and written communication skills

THIS CAN BE 100% REMOTE!

Handle inbound and outbound Client calls

Good verbal, telephone and interpersonal skills

High school diploma or equivalent

Ability to use computer terminal and learn necessary transaction codes for input/processing of work order data

Ability to read, speak, write and understand English

Ability to perform lifting of more than 25 pounds

Processes all SMCS work orders in a timely manner to meet company standards

Can demonstrate knowledge of network and application access tools (experience with Active Directory, User Computer, or Windows Remote Assist preferred)

Assists with unscheduled outage management including Front End Phone Messages (FEM)

Acts as a resource for and mentors and advises, new CSD employees by sharing experience, knowledge, and lessons learned

Applies knowledge of clinical systems, clinical workflows, and/or healthcare to investigate issues and resolve client reported issues

Applies strong verbal and written communication skills to guide end-users to provide the required details to support call resolution

Leverages knowledge of articles and his/her expertise to analyze and process incidents. Captures call details in NTT DATA’s ITSM solution

Good verbal, telephone and interpersonal skills

High school diploma or equivalent

Ability to use computer terminal and learn necessary transaction codes for input/processing of work order data

Ability to read, speak, write and understand English

Ability to perform lifting of more than 25 pounds

Processes all SMCS work orders in a timely manner to meet company standards

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work

Engage team members in inventory management by creating a fun and productive atmosphere for the shift.

Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).

1 year of work experience

Some experience in leading, mentoring, delegating or process implementation with others

Education: High school diploma/GED/equivalent, or above

Applying expert skills in data analytics, market research, sourcing, relationship and software/ SaaS contract management for mission critical services

Conducting major contract negotiations, strategic sourcing activities, cross functional projects, risk and relationship management, and savings initiatives

Driving best in class strategic sourcing that supports profitable growth, reliability and an unsurpassed client experience

Experience using Procurement technology and SAP at an advanced level

MBA or a professional certification(s) from SCMA or CIPS or ISM

Developing and leading the execution of network technology procurement strategies

Minimum five (5) years previous management experience with proven leadership abilities.

Manages the Safety Management System (SMS) and leads a culture of safety with the main terminal employees.

Effectively handle employee relations including coaching and development, performance management, and discipline.

Previous working experience in the aviation industry with direct working knowledge of main terminal operations in an airport facility is preferred.

Strong and effective leadership skills with experience building and developing teams.

Existing knowledge of the Airline’s operation and a passion for the brand is an asset.

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers

High School education or equivalent experience

Benefits that take effect your first day

Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred

Excellent problem solving and communication skills including verbal, written and active listening

Dedicated training and on-the-job resources to enhance your development

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers

High School education or equivalent experience

Benefits that take effect your first day

Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred

Excellent problem solving and communication skills including verbal, written and active listening

Dedicated training and on-the-job resources to enhance your development

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Experienced in ensuring deliveries meet requirements for governance/compliance / regulatory management and adherence.

Has in-depth knowledge of agile and lean principles and is experienced in effectively applying a range of frameworks, tools and techniques.

Understand and are experienced in the differing delivery requirements through the full product life cycle.

Overall 15+ years experience in IT.

Innovative and passionate about the art of delivery, with a thirst to learn and share knowledge.

Experience in coaching teams to optimise for agility, building a culture of safety, inclusion and continuous learning.

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers

High School education or equivalent experience

Benefits that take effect your first day

Ensuring that operations, clerical and office activities are well managed, in addition to presenting information on communication boards

Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred

Excellent problem solving and communication skills including verbal, written and active listening

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers

High School education or equivalent experience

Benefits that take effect your first day

Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred

Excellent problem solving and communication skills including verbal, written and active listening

Dedicated training and on-the-job resources to enhance your development

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

Act as a change management lead by assisting with the implementation of new policies and procedures

A competitive compensation and benefits package.

Excellent leadership skills, able to coach and develop your team

Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

Previous banking experience is a strong asset

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Ensure product knowledge and Pandora’s specialized selling model (SPARK) are being fostered in all guest interaction

Support a high-performance selling environment that; Dare’s to exceed shopper expectations and Delivers an exceptional shopping experience at all times.

Complete Pandora product knowledge training (LINK) to leverage driving sales

Always maintain a keen awareness of clients to deliver a world class shopping experience and control loss prevention

1 year of leadership experience in a client centric selling environment or in a comparable brand is preferred

Strong verbal and written communication skills

Strong command of the English language (written and oral) is essential to success in this role Professional/Technical Certification or Licenses

Experience managing a team or providing training and mentorship to others

Preference will be given to those with a minimum of 2 years’ experience in field surveillance investigations

Previous experience working in a client focused environment

Conduct assignments in a proper investigative sequence including pre-operation planning, assignment, assessment, evidence collection, and reporting

Obtain professional quality video and photographic documentation of subjects

Submit appropriate documentation based on Company requirements and timing utilizing the Company's current billing and Electronic Medical Records system.

Adhere to all policies, procedures, standards of care, and corporate compliance requirements and communicate issues as they arise

Minimum of 2-3 years in a medical scheduling role; experience in Homecare Homebase (EMR) strongly preferred.

Assists with all scheduling processes from the Start of Care (SOC) through patient discharge.

Works closely with the Intake department daily to ensure excellent communication on referral volume and clinical triaging of schedules.

Sends out schedules to clinicians on a daily basis at the end of each business day by 6 PM

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers

High School education or equivalent experience

Benefits that take effect your first day

Ensuring that operations, clerical and office activities are well managed, in addition to presenting information on communication boards

Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred

Excellent problem solving and communication skills including verbal, written and active listening