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Customer Support Lead Jobs

Customer Support Lead Jobs
By Captivate Talent At Toronto, Ontario, Canada
Proven experience in building systems that scale, while leading and managing a customer support team (including hiring, training, and performance management).
Lead the customer support team, including training and performance management of support agents.
Collaborate with cross-functional teams, such as product management and engineering, to communicate customer feedback and identify areas for improvement.
Previous experience (3+ years) in a customer support or customer service role, preferably in a tech startup or creator economy-related company.
In-depth knowledge of the creator economy, including familiarity with content creation platforms, monetization strategies, and community building.
Strong interpersonal and communication skills, with the ability to empathize with customers and deliver clear and concise responses.
Customer Support Lead Jobs
By Myant At Etobicoke, Ontario, Canada
Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers.
Post-secondary education in a health sciences or biomedical background is a plus.
Exceptional interpersonal skills, with the ability to put yourself in the shoes of others and listen attentively.
Ability to multitask and work under pressure, while maintaining excellent organizational skills.
Experience in supporting customers in a consumer product and service business is an asset.
Building, managing, scheduling, and coaching a team of customer support specialists.
Customer Support Lead Jobs
By Vaco At Greater Toronto Area, Canada
Strong leadership and team management skills, with experience leading a customer support team being a plus.
Develop training programs to enhance the team's product knowledge, communication skills, and problem-solving abilities.
Track key performance metrics related to customer support and generate regular reports for management review.
Handle escalated customer inquiries and issues, demonstrating expert-level problem-solving skills and a strong sense of urgency.
Oversee the creation and maintenance of a comprehensive knowledge base for customer support, ensuring easy access to information.
Use data insights to identify trends, issues, and opportunities to enhance the customer support experience.
Customer Experience Team Lead (Support)
By AlayaCare At Canada
Represent Customer Experience team in the Post Merger Integration (PMI) committee meetings, including when sunset plans are being developed/modified
3+ years of experience in a Customer Support capacity within a SaaS environment
1+ years of experience in a senior or lead level Customer Support capacity handling escalations and complex tickets
Exceptional problem solving and creative thinking skills
Outstanding written and oral communication skills
Experience providing training and mentorship to other Customer Support team members is a definite asset
Customer Support Team Lead
By BiblioCommons At Canada
5+ years previous experience working with SaaS technical support and management of a team.
Influences whole team by giving back knowledge through experience, training, feedback and mentorship.
This role will be approximately 40% tickets, 40% team management and 20% mentorship/training.
Manage Support Team daily; set goals, monitor performance, assign tasks, mentor team with support best practices.
Consistently demonstrate strong written and verbal communications, problem solving, and team building skills.
Manage problem tickets, Critical Service Alerts in the Partner Portal, release monitoring.
Support Lead Jobs
By Kaptio At Montreal, Quebec, Canada
Strong experience with Atlassian Jira Service Management
A motivated and supportive team where everyone is encouraged to progress their skills and share their knowledge with each other.
Ensuring that holiday planning, time-tracking and team members’ requests are managed timely and effectively.
Experience with Salesforce support is an asset
Innovative problem-solver; you skillfully come up with creative yet practical solutions when solving business issues.
A company that has one decade of experience in technology and innovation.
Team Lead – Customer Support & Administration
By J.D. Irving, Limited At Saint John, New Brunswick, Canada
Experience in management is considered an asset
Manage a team of four sales support specialists
Liaison with central IT Business Analysts and Developers to convert business requirements into technical systems requirements.
Finance or accounting related background is considered an asset
5+ years of professional work experience
Lean Six Sigma certification a definite advantage
Customer Support Lead Jobs
By Stoko At Vancouver, British Columbia, Canada
Strong data analytics, organizational, and time management skills.
Managing CRM data entry to accurately capture customer feedback and communications.
2-5 years of work experience in a customer service role, and proven experience working with Gorgias (or equivalent CRM platform).
Proven experience building and optimizing a Customer Support team (or equivalent).
Great interpersonal and communication skills.
As part of our Customer Support Team, your responsibilities will include:

Are you passionate about providing exceptional customer service? We are looking for a Customer Support Lead to join our team and help us deliver outstanding customer experiences. If you have a knack for problem-solving and a commitment to customer satisfaction, this could be the perfect role for you!

What is Customer Support Lead Skill Requirements?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to handle difficult customer situations
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Support Lead Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Support Lead Knowledge?

• Knowledge of customer service software, databases, and tools
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service techniques
• Knowledge of customer service regulations

What is Customer Support Lead Experience?

• Previous experience in customer service or related field
• Experience in customer service software, databases, and tools
• Experience in customer service principles and practices
• Experience in relevant products and services
• Experience in customer service techniques
• Experience in customer service regulations

What is Customer Support Lead Responsibilities?

• Respond to customer inquiries in a