Customer Success Program Specialist Jobs in Ontario

Relationship builder - highly empathetic and strong interpersonal skills

Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.

You pride yourself on excellent customer experience and enjoy engaging with others

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

You have excellent organizational and time management skills.

Assist Management team with developing and implementing retention plans and proactively recognize churn risks.

2-4 years in a Customer Success or Account Management role.

2-4 years in an Accountant/Controller Role – CPA preferred or Project Management

Onboard, train and manage new clients joining the Premier team.

Understand business processes and requirements to assist in becoming an industry expert.

Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.

Guiding customers through mCase functions, features and benefits.

Bachelor- 7s degree or equivalent of work experience.

1- B years of experience, with internships counting toward this, preferably in a software company or similar function

Excellent organization skills, problem solving ability, and attention to detail.

Superb presentation, oral and written communication skills.

End-to-end account management (customer onboarding, training, support)

Strong written and verbal communication skills

Experience with HubSpot is an asset

Evidence of critical thinking and problem-solving skills

Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise

Utilize HubSpot / CRM to track customer data

·Two years of experience in communications, marketing, sales, account management, or customer success

·Strong skills in verbal and written communications, strategic planning, and project management

·Knowledge of Pipedrive, ZoomInfo, and Office365 Suite

·Experience in foodservice and hospitality

·Own the entire relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction

·Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

Relationship builder - highly empathetic and strong interpersonal skills

Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.

You pride yourself on excellent customer experience and enjoy engaging with others

You possess superb verbal and written communication skills

You possess organizational skills and are able to deal with information coming from different sources at once

You enjoy working closely with a great team to create an extraordinary user experience

Collaborate with cross-functional teams to ensure a seamless customer experience.

Bachelor's degree or equivalent experience in a customer-facing role.

Excellent written and verbal communication skills.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team in a remote environment.

Experience in SaaS or technology industries is a plus.

Experience leading medium to large sized projects using project management disciplines and tools.

Support complete and effective delivery of quarterly Management Program Management Reviews and meaningful inputs to GDS’ Top Leadership Management Review.

Develop or participate in Organizational Change Management activities (like communications or training) to raise IMS awareness and competence.

Excellent communication (verbal & written), facilitation and presentation skills a must.

Experience in SharePoint or PowerBI is an asset.

Where applicable, co-ordinate, report or build IMS-related metrics or complete governance reporting activities with the relevant collaborators.

1-2 years of experience in customer service or account management.

Strong communication and interpersonal skills.

Ability to work independently and remotely.

Strong problem-solving and analytical skills.

Comprehensive benefits package, including health, dental, and vision insurance.

Flexible work schedule and remote work options.