Customer Services Representative – Contact Centre Jobs in Ontario

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).

A team player with strong interpersonal skills

Previous experience in the hospitality field preferred.

Strong organizational skills and attention to detail.

Very strong organizational skills and has the ability to multi-task.

Strong Knowledge of English and French.

Dispatch Security and Maintenance personnel from portable radio system.

Data entry of Help with Prison Visits service applications.

Dealing with prisoner location requests.

Book prison visits by telephone, e-mail and in an online portal.

Process Find a Prisoner service requests.

Post and general office support duties.

Access to learning and development

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).

Broader work or accountabilities may be assigned as needed. Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.

Contributes to meeting branch business results and the customer experience.

Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).