Customer Service Team Member Jobs in Prince Edward Island , Employment

Are you passionate about providing excellent customer service? Join our team and help us make our customers' experiences the best they can be!

What is Customer Service Team Member Skills Required?

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Ability to multi-task and prioritize

• Ability to work independently and as part of a team

• Ability to handle customer inquiries in a professional and courteous manner

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of administrative procedures

• Knowledge of call center telephony and technology

What is Customer Service Team Member Qualifications?

• High school diploma or equivalent

• Previous experience in customer service or a related field

• Certification in customer service or related field (preferred)

What is Customer Service Team Member Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of administrative procedures

• Knowledge of call center telephony and technology

What is Customer Service Team Member Experience?

• Previous experience in customer service or a related field

What is Customer Service Team Member Responsibilities?

• Respond to customer inquiries via phone, email, or other communication channels

• Provide accurate information about products and services

• Troubleshoot customer service issues

• Process orders, forms, and applications

• Identify and escalate priority issues

• Follow up customer calls where necessary

• Document all customer information and interactions

• Provide feedback