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It Customer Service Professional Jobs in Quebec

L3 It Support Professional (Fortinet)
By Altis Technology At Canada
Perform other duties as assigned by management
5+ years of relevant experience (preferably in a managed IT services (MSP) environment)
Offer level 3 technical support at the desktop, server, and network levels, including installation, upgrading, troubleshooting, and replacement
Monitor and manage the central ticketing system, ensuring timely resolution of issues
Perform onsite and remote troubleshooting of hardware, software, and networking issues for various clients
Strong research skills for a wide range of computing tech support issues

Are you passionate about providing excellent customer service? Join our team and help us create an outstanding customer experience! We are looking for a Customer Service Professional to join our team and help us deliver exceptional service to our customers.

What is It Customer Service Professional Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Proficiency in computer applications such as Microsoft Office
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is It Customer Service Professional Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is It Customer Service Professional Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is It Customer Service Professional Experience?

• Previous customer service experience
• Experience in a call center or other customer service environment

What is It Customer Service Professional Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Process orders, forms, applications, and requests
• Handle customer complaints and provide appropriate solutions
• Follow up with customers to ensure their satisfaction
• Identify and escalate priority issues
• Document customer service actions and discussions
• Follow up on customer interactions