Customer Service Operations Support Analyst Jobs in Quebec

Previous work experience or education in the travel industry required.

Resolve requests from Finance to interface bookings that have not yet been invoiced as a result of system or manual error.

Work closely with the Finance team to resolve invoicing issues.

Additional Travel GDS platform knowledge

Other tasks as required such as updating processes and processing payment requests and refunds.

Coordinate with and provide support to Reservation change agents to resolve collector inquiries and escalations.

Create, maintain and continuously improve the customer-facing knowledge base of documentation including videos

Experience working with company administrators and end users by chat, email, phone and/or video in a B2B or B2C SaaS environment

Experience with support tools like Intercom

Experience with product and usage analytics like Google Analytics and Pendo

Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack

Experience working with 3rd party data providers