Customer Service Supervisor Jobs
By Eco Guardian Inc. At Newmarket, Ontario, Canada
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
At least three (3) years of experience, with track record of success in supervising a team of CSR’s
Excellent verbal and written communication skills
Familiarity with customer service software (EDI experience)
Fully comfortable with MS Office Excellent analytical and presentation skills
Supervises a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Customer Service Supervisor Jobs
By Daniels Health At Calgary, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Daniels Health At Edmonton, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week

Are you an experienced customer service professional looking for a new challenge? We are looking for a Customer Service Managing Supervisor to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing customer service staff, resolving customer issues, and ensuring customer satisfaction. If you have the skills and experience to excel in this role, we want to hear from you!

Overview:

A Customer Service Managing Supervisor is responsible for overseeing the customer service team and ensuring that customer service standards are met. They are responsible for training and developing customer service staff, monitoring customer service performance, and resolving customer service issues. They also work to improve customer service processes and procedures.

How To Become an Customer Service Managing Supervisor:

To become a Customer Service Managing Supervisor, you should have a minimum of a high school diploma or GED. You should also have experience in customer service, preferably in a supervisory role. Additionally, you should have excellent communication, problem-solving, and organizational skills.

Customer Service Managing Supervisor Skills:

• Excellent customer service skills
• Excellent communication skills
• Ability to manage and motivate a team
• Ability to resolve customer service issues
• Ability to develop and implement customer service processes and procedures
• Ability to analyze customer service data
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Managing Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service regulations and laws
• Knowledge of customer service trends and technologies
• Knowledge of customer service metrics and analytics

What is Customer Service Managing Supervisor Responsibilities?

• Train and develop customer service staff
• Monitor customer service performance
• Resolve customer service issues
• Develop and implement customer service processes and procedures
• Analyze customer service data
• Ensure customer service standards are met
• Maintain customer service records
• Develop customer service strategies

What is Customer Service Managing Supervisor Experience?

• Previous experience in customer service
• Previous experience in a supervisory role
• Previous experience in customer service training and development
• Previous experience in customer service process and procedure development
• Previous experience in customer service data analysis

What is Customer Service Managing Supervisor Qualifications?

• High school diploma or GED
• Bachelor’s degree in business, customer service, or related field (preferred)
• Professional certification in customer service (preferred)

Customer Service Managing Supervisor Education:

• High school diploma or GED
• Bachelor’s degree in business, customer service, or related field (preferred)
• Professional certification in customer service (preferred)

Tools to Help Customer Service Managing Supervisor Work Better:

• Customer service software
• Customer service metrics and analytics tools
• Customer service tracking tools
• Customer service reporting tools
• Customer service survey tools

Good Tips to Help Customer Service Managing Supervisor Do More Effectively:

• Set clear goals and expectations for customer service staff
• Develop customer service processes and procedures
• Monitor customer service performance
• Analyze customer service data
• Provide feedback and coaching to customer service staff
• Resolve customer service issues quickly and efficiently

Common Customer Service Managing Supervisor Interview Questions:

• What experience do you have in customer service?
• How do you ensure customer service standards are met?
• How do you motivate and manage customer service staff?
• How do you develop and implement customer service processes and procedures?
• How do you analyze customer service data?
• What customer service software are you familiar with?