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Customer Service Managing Supervisor Jobs in Ontario

Supervisor, Customer Mediation Jobs
By Honda Canada Inc. At Markham, Ontario, Canada
In depth and thorough knowledge of people and call centre management best practices as they relate to:
3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;
Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;
Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);
Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.
Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.
Supervisor, Customer Service - Canada
By Moen Incorporated At Oakville, Ontario, Canada
Provide backup support for the Customer Service Manager and the successful management of ad-hoc requests
Embrace, foster, and participate in training and educational opportunities that target professional growth.
Bilingual in French and English with demonstrated proficiency in both verbal and written communication skills
Strong organizational skills and ability to multi-task in a fast-paced customer contact environment
Computer knowledge in SAP, Excel, and Microsoft Outlook
Guide, mentor and assist in overseeing team performance objectives.
Customer Service Supervisor Jobs
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.

Are you an experienced customer service professional looking for a new challenge? We are looking for a Customer Service Managing Supervisor to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing customer service staff, resolving customer issues, and ensuring customer satisfaction. If you have the skills and experience to excel in this role, we want to hear from you!

Overview:

A Customer Service Managing Supervisor is responsible for overseeing the customer service team and ensuring that customer service standards are met. They are responsible for training and developing customer service staff, monitoring customer service performance, and resolving customer service issues. They also work to improve customer service processes and procedures.

How To Become an Customer Service Managing Supervisor:

To become a Customer Service Managing Supervisor, you should have a minimum of a high school diploma or GED. You should also have experience in customer service, preferably in a supervisory role. Additionally, you should have excellent communication, problem-solving, and organizational skills.

Customer Service Managing Supervisor Skills:

• Excellent customer service skills
• Excellent communication skills
• Ability to manage and motivate a team
• Ability to resolve customer service issues
• Ability to develop and implement customer service processes and procedures
• Ability to analyze customer service data
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Managing Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service regulations and laws
• Knowledge of customer service trends and technologies
• Knowledge of customer service metrics and analytics

What is Customer Service Managing Supervisor Responsibilities?

• Train and develop customer service staff
• Monitor customer service performance
• Resolve customer service issues
• Develop and implement customer service processes and procedures
• Analyze customer service data
• Ensure customer service standards are met
• Maintain customer service records
• Develop customer service strategies

What is Customer Service Managing Supervisor Experience?

• Previous experience in customer service
• Previous experience in a supervisory role
• Previous experience in customer service training and development
• Previous experience in customer service process and procedure development
• Previous experience in customer service data analysis

What is Customer Service Managing Supervisor Qualifications?

• High school diploma or GED
• Bachelor’s degree in business, customer service, or related field (preferred)
• Professional certification in customer service (preferred)

Customer Service Managing Supervisor Education:

• High school diploma or GED
• Bachelor’s degree in business, customer service, or related field (preferred)
• Professional certification in customer service (preferred)

Tools to Help Customer Service Managing Supervisor Work Better:

• Customer service software
• Customer service metrics and analytics tools
• Customer service tracking tools
• Customer service reporting tools
• Customer service survey tools

Good Tips to Help Customer Service Managing Supervisor Do More Effectively:

• Set clear goals and expectations for customer service staff
• Develop customer service processes and procedures
• Monitor customer service performance
• Analyze customer service data
• Provide feedback and coaching to customer service staff
• Resolve customer service issues quickly and efficiently

Common Customer Service Managing Supervisor Interview Questions:

• What experience do you have in customer service?
• How do you ensure customer service standards are met?
• How do you motivate and manage customer service staff?
• How do you develop and implement customer service processes and procedures?
• How do you analyze customer service data?
• What customer service software are you familiar with?