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Customer Service Adviser Jobs in British Columbia

Customer Service - Scheduler
By Randstad Canada At Vancouver, British Columbia, Canada
Order management including document processing PO's, scheduling with clients
Well organized and great at multitasking time management
Provide a high level of product knowledge to help resolve any issues or concerns
Liaise with all other internal departments to help provide an excellent customer experience
Benefits Package and Annual Incentives
Provide a high level of product knowledge to help resolve any issues
Customer Service Jobs
By Associa At Surrey, British Columbia, Canada
Time management and time critical prioritization skills.
Knowledge of general office equipment (copier, phone systems, etc.)
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Extended Health and Dental benefits and a Life insurance plan 100% funded by employer
Benefits PLUS, provides money for wellness spending
Customer Service (Miller Boatworks)
By BCJobs At Vancouver, British Columbia, Canada
Delivering information about a company's offerings.
Answering questions about a company's products or services.
Resolving issues and troubleshooting technical problems.
Collecting and analyzing customer feedback.
Customer Service (Lsb Industries)
By BCJobs At Vancouver, British Columbia, Canada
High school diploma, general education degree, or equivalent.
Experience working with customer support.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Customer Service Wfm (Telkoware)
By BCJobs At Vancouver, British Columbia, Canada

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. ...

Are you looking for an exciting opportunity to help customers and make a difference? We are looking for a Customer Service Adviser to join our team and provide outstanding customer service! If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview:

Customer Service Advisers provide support to customers by answering their questions, resolving their issues, and helping them with their purchases. They are responsible for providing excellent customer service, maintaining customer records, and ensuring customer satisfaction. They must be knowledgeable about the products and services offered by their company and be able to provide accurate information to customers.

How To Become an Customer Service Adviser:

To become a Customer Service Adviser, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service, sales, or a related field. Additionally, you should have excellent communication and problem-solving skills.

Customer Service Adviser Skills:

• Excellent customer service skills
• Knowledge of products and services
• Ability to handle customer complaints
• Ability to multitask
• Excellent communication skills
• Problem-solving skills
• Knowledge of computer systems
• Ability to work in a fast-paced environment

What is Customer Service Adviser Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of applicable laws and regulations
• Knowledge of customer service best practices

What is Customer Service Adviser Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and make improvements
• Assist with sales and marketing initiatives

What is Customer Service Adviser Experience?

• Previous experience in customer service, sales, or a related field
• Experience with customer service software
• Experience with customer service best practices
• Experience with problem-solving and conflict resolution
• Experience with multitasking and working in a fast-paced environment

What is Customer Service Adviser Qualifications?

• High school diploma or equivalent
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints
• Ability to multitask
• Knowledge of computer systems

Customer Service Adviser Education:

• High school diploma or equivalent
• Bachelor’s degree in business, customer service, or a related field
• Professional certification in customer service
What tools help Customer Service Adviser work better?
• Customer service software: Customer service software helps Customer Service Advisers manage customer inquiries, track customer feedback, and provide accurate information about products and services.
• Live chat software: Live chat software allows Customer Service Advisers to communicate with customers in real-time and provide immediate assistance.
• Knowledge base software: Knowledge base software helps Customer Service Advisers quickly access information about products and services and provide accurate information to customers.
Good tips to help Customer Service Adviser do more effectively?
• Listen carefully to customers: Listening carefully to customers is essential for providing accurate information and resolving customer issues.
• Stay organized: Staying organized is important for managing customer inquiries and ensuring customer satisfaction.
• Follow up with customers: Following up with customers is important for ensuring customer satisfaction and resolving any issues that may arise.
• Be patient: Patience is essential for providing excellent customer service and resolving customer issues.
Common Customer Service Adviser interview questions?
• What experience do you have in customer service?
• How do you handle customer complaints?
• What do you consider to be excellent customer service?
• How do you stay organized when dealing with customer inquiries?
• How do you handle difficult customers?
• What strategies do you use to ensure customer satisfaction?